Sky digibox problem - tv guide won't work

purplepatch

Just vented about Sky Customer "Service" on the vent board, but thought I might ask here in case someone here can succeed where the call centre failed!

I can view the channels fine if I use the channel up/down buttons or I tap in the channel number I want.

But if I try to access the TV Guide to see all the listings, it just says its "searching for listings please wait" and then just hangs there until it flicks back to the channel it was on previously after about 10 minutes.

I've tried turning it off and on, unplugging everything etc and all connections seem fine, but the problem is still there.

After being on the phone to them for over an hour, the numbnut said he was transferring me to somebody else and then cut me off.

We've had the same digibox for nearly 6 years, never had this happen before.

Anyone?? Please??!!!

headcovers

Try a forced software update.

1. Power off
2. Hold backup button on the box (Not remote)
3. Switch on whilst still holding backup.
4. When message appears release backup button
5. Wait for box to reboot.

If that doesn't work and you have Sky+, try this one. It's a hidden installation trick.

Select Services button on remote.
Select 4, then 0, then 1, then select. This will reveal a hidden menu. try the Sky Planner rebuild first and if that still doesn't work, try the full system reset, however this last one will delete all programmes in the planner - beware.

purplepatch

Thanks headcovers

We haven't got sky+ so I'm trying the first thing. Currently on a black screen saying updating software.

Quick question though, does it need to be connected to the phone line?

headcovers

I don't think so. The phone line is only required to allow you to use interactive features, sky box office, etc.

Oh and mandatory if specified in your Sky contract if you have multiroom for instance.

Colcoops

Havn't you got to press the green button now?

headcovers

Colcoops wrote:

Havn't you got to press the green button now?

The OP is talking about the TV Guide, not just the planner. And the green button for the Planner is only if the OP's Sky has received the upgrade.

purplepatch

It didn't work unfortunately.

Tried ringing Sky disconnections in an attempt to get someone from Technical Support to ring me back, but their computers have gone down!

Nightmare.

Anything else worth trying?

headcovers

Well the only thing I can suggest further is to have a look at Digital Spy Forums which has all kinds of technical advice and guidance for Sky and Sky+.

Use the Advanced Search facility and limit it to the Sky forums. When I put in "searching for listings" it came up with a few people that had experienced your problem.

I hate to say it but most had to call out the Sky engineer.

But persevere, read the forums they are packed with advice and telephone numbers and email addresses.

Good Luck

purplepatch

headcovers wrote:

Well the only thing I can suggest further is to have a look at Digital Spy Forums which has all kinds of technical advice and guidance for Sky and Sky+.

Use the Advanced Search facility and limit it to the Sky forums. When I put in "searching for listings" it came up with a few people that had experienced your problem.

I hate to say it but most had to call out the Sky engineer.

But persevere, read the forums they are packed with advice and telephone numbers and email addresses.

Good Luck

Sorry, where is the advanced search facility, I'm being a bit blind

Edited: Don't worry, I've got it now

MarkR_2

Next thing I would try Purplepatch is too Unplug box from mains for a good while (rather than just 5 mins that sorts most boxes when they wound up) say a couple of hours. What make of box is it?

purplepatch

MarkR wrote:

Next thing I would try Purplepatch is too Unplug box from mains for a good while (rather than just 5 mins that sorts most boxes when they wound up) say a couple of hours. What make of box is it?

It's a Panasonic.

I will give the turning off a try tonight overnight. Don't think hubby will be too happy if I turn it off at the moment whilst he's watching the footie