Help with 3 Mobile - not playing their part of the bargain!

jo6683

I am on my second phone contract with 3 mobile. The first phone I had kept breaking (it would keep crashing all the time) and I was promised that when I renewed my contract, the new phone would be absolutly fine, and it was just a design fault with the old one. Stupidly I agreed, but 6 months into my 18month contract, the new Nokia phone also keeps crashing.
I have taken it into the 3 shop a number of times and they say it's not their problem because it's the phone, and not listening to my arguement that the contract is with 3 NOT nokia!
They say they can try and fix it for me but it will wipe everything off my phone, which is incredibly annoying and a real inconvenience.

I have asked about cancelling my contract but I would have to pay my line rental for the remainder of the contract (about £200.)

Has anyone had a similar experience, or can you give me advice on what I should do next?

Thanks!:mad:

Quentin

6 months into the contract is too late to expect them to cancel it.

Back up the contents and allow them to repair it.

Keep a diary of any further problems and use this if necessary to show the phone is a lemon.

rev_henry

I had a problem with my phone similar a few months ago. I called their callcentre (333) and persuaded them to take it away and replace with a refurbished handset for free.