Freedom to Surf-now even worse!!!!

colmil

I posted my difficulties with this outfit a few weeks ago, I have tried to leave them since early December, and I am STILL waiting!

I have never known such gross incompetents as this bunch of idiots!

It is virtually impossible to speak to them, not suprising at 7p a mniute, is it?

I sent them a fax last week, despite having a print out from my fax, they had not received it!

Anyone even thinking about using thiese people, they are now owned by Pipex, for your own sanity, I strongly suggest that you forget it!

tawny1

Hi are you stick with a minimum contract? If youve given the right amount of notice to cancel i.e 30 days or whatever then maybe just cancel your direct debit with them, sorry not heard of this company before.

markyb_2

I have just left Freedom2Surf, You do have to ring the Broadband admin number and speak to someone requesting your MAC, they should then send you an email which you reply to, then ring back again a day later asking for your MAC which they can give you over the phone. Then goto your new provider with the MAC.

Goto http://www.freedom2support.net/forums/showthread.php?t=5237 and there is a sticky there.

I did have to hold on the line for about 25 minutes but if you email your request or raise a ticket it can take forever.

hope this helps.

wonderfullife_2

Hi
I'm in two minds about f2s, and still undecided. My brower speeds are a bit slow, but my downloading speeds are maxed out, all the time, I don't really understand this, but I'm staying for a while.
I know lots of people have problems with them, and I just hope they sort this out sooner rather than later.

I'm on gw5. 2mb

mhendo

That sounds like it might be a DNS issue. I had poor web-browsing speed with Bulldog when I was using them. It would be fine once on a certain web-site, but going to a new URL would be slow or non-responsive because DNS was taking so long to resolve the name to an IP address.

wonderfullife_2

mhendo wrote:

That sounds like it might be a DNS issue. I had poor web-browsing speed with Bulldog when I was using them. It would be fine once on a certain web-site, but going to a new URL would be slow or non-responsive because DNS was taking so long to resolve the name to an IP address.

That sounds exactly right, once I'm on the website its perfectly okay.
So now, how do you :rolleyes: fix it, or lead me in the right direction to a solution if there is one.

Thanks

mhendo

Seeing as you highlighted "you" - my solution was move ISP (I was already planning to move before I was even connected)! I couldn't reconfigure my DNS on my router - if you can, then do it there - people just use other ISP's DNS servers.

If your router doesn't allow you to manually configure DNS addresses, you can manually configure the DNS server addresses in TCP/IP settings on your network adapter, but that will mean you won't be able to connect to any local network devices by name anymore.

Give me a minute, and I'll see if I can dig out a list of DNS servers.

Sorry, can't find the list I saw the other month - but here are PlusNet's - I used to be with them, and they were always fine:-
212.159.13.49
212.159.13.50
212.159.6.9
212.159.6.10

intel

Just a bit of advice..

This little program will help you tell whether a email has been viewed.

They can't say they never got the email. http://www.msgtag.com/Email_Receipt_.html

mhendo

Can't Outlook, Outlook Express etc request read/delivery receipts anyway? Just configured in the options.

wonderfullife_2

mhendo wrote:

Sorry, can't find the list I saw the other month - but here are PlusNet's - I used to be with them, and they were always fine:-
212.159.13.49
212.159.13.50
212.159.6.9
212.159.6.10

Thats excellent, I will give it a go.
Really apprecitate it

intel

mhendo wrote:

Can't Outlook, Outlook Express etc request read/delivery receipts anyway? Just configured in the options.

But this does it anon so the recipient wont know, with Reciepts
in Outlook and OE a recipient can choose to say no to sending a reciept.