Anyone else having problems with NTL broadband recently?

wigginsmum

The past two weeks we've had massive problems; we have to reset our set-top box (and the router for our network) at least twice a day and quite often can't get emails or internet connection. It started (I presume) around the time they rolled out this new 10Mb offering (we can only officially get 5Mb and are not prepared to pay for a new set top box from them). The phone's fine, the TV is mostly fine.

Anyone else, or is it just us?

echo

summat 4 u 2 trawl thru

http://www.cableforum.co.uk/board/index.php

haven't got the same set up as u but have had intermittant probs.on the 2meg service and the ntl guy came out last week.i only lost the connection once but browsing was either fast or non existant ( and was getting page cannot be displayed all the time).i got a new modem and the guy told me that nobody else in the area has had probs.things have bin a lot better BUT i was still getting the error message where banners shud be.shoved a proxy in and it's ok.can't remember the last time i had Outlook open but using the webmail's bin np.i've relied on my hotmail acct 4 the last cuple of yrs cos ntl were messing so much.

clayts

It may be worth asking if they can install a stand alone cable modem (SACM) rather than routing the broadband through the set top box - I think they are quite keen to do this, as some set top boxes cannot keep pace with the high speeds they are offering.

flea72

i have only had probs with my NTL broadband since going wireless. i loose the connection at least every hour, and its also picky about which emails it lets through

no idea why, NTLs technical dept were about as much help as a chocolate Tpot, when i said i had a wireless network.

Flea

wigginsmum

Yeah maybe that's our problem. My upstairs laptop has been unable to connect to our wireless network for a couple of months now, and my downstairs PC is very dodgy. However I turned off Norton today and my DH has gone to get a new version (the current one is a proper upgrade which wouldn't let me activate it), and since then it's been working fine this afternoon. A friend is coming next week to sort out our network, so we'll see. I haven't even bothered calling NTL because they're always so useless; if you can get through to them in the first place, as soon as you say you have a network they don't want to know. I think we'll look at moving to another supplier once I've moved all the important emails to another web-based email address. We've been NTL customers for at least 5 years but they've gone way downhill this past year, and it doesn't make any sense to stay with them.

pennypincher_2

Its driving me nuts,NTL won't send anyone out to diagnose the actual fault, just keep telling me to empty my cache because it causes a slow connection,what kind of twoddle is this? I'm using Mac OSX 10.3 with a high spec machine,dial up is faster! The service simply vanishes for an hour then returns only after unplugging the cable modem for 30 seconds. NTL technical support is a joke.