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Restocking fee? Is it legal?

Bought a cable but the wrong kind and doesn't fit my laptop. Asked seller if i can return it or swap if they had another they said ok but you'll be charged restocking fee and postage. This was not mentioned in the terms of the listing. So can they do this?
Any advice welcome. Thank you!
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Comments

  • Lorian
    Lorian Posts: 6,048 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Depends what the listing said, but seems reasonable if they didn't ,make any mistake. Maybe you could relist it.
  • johnllew
    johnllew Posts: 1,928 Forumite
    They don't have to do anything if it was your mistake; they have fulfilled the contract by supplying what you ordered. If they are gracious enough to take it back, they can do it on their own terms.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    isnt there some distance selling rules somewhere
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • ben500
    ben500 Posts: 23,192 Forumite
    It's most certainly legal, perhaps the question you should be asking is whether or not ebay allows such a fee?
    Under the circumstances I would say it reasonable though dependant on the % charged.
    Four guns yet only one trigger prepare for a volley.


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  • ben500
    ben500 Posts: 23,192 Forumite
    isnt there some distance selling rules somewhere

    Not if the op ordered the wrong item, perhaps if they sought advice from the vendor as to compatability prior to purchase, but no mention of this.
    Four guns yet only one trigger prepare for a volley.


    Together we can make a difference.
  • CHR15
    CHR15 Posts: 5,193 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What kind of cable could have possibly cost enough that it would be worth the fuss of returning??

    Probably be better off listing it yourself than go through all that hassle
  • peediedj
    peediedj Posts: 1,267 Forumite
    not sure how it works on a online auction but certainly at my work we charge a 15% restocking fee is item sold is suitable for use
    Live in my shoes for a week,then tell me your lifes hard!
  • chja
    chja Posts: 913 Forumite
    Seems reasonable if the item is not damaged - why should they be out of pocket for your mistake ?

    They are showing a lot of good will by accepting the return at all, and the fee is probably just intended to put you off returning.
  • zenseeker
    zenseeker Posts: 4,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    They do not have to refund the return postage, and considering that you will need to send it back via Recorded Delivery, is it really worth the hassle?

    How come you bought the wrong lead anyway? Surely you checked before purchase?
    We have removed your signature - please contact the forum team if you are not sure why - Forum Team
  • Thank you all.
    I only ask as i haven't heard of this before. I have returned only one item in 6 years on ebay, but maybe things have changed. The cable was advertised as compatible but it's not. Sorry, if didn't sound like this in the begining. Shouldn't they mention in the listing and terms of their policy that they charge such fees on return?
    I will put the cable for sale but just thought to ask.
    Thank you!
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