Orange BB cancellation fee when out of contract

Legacy_user

Hi

I'm switching from Orange to 02. My Orange miminum contract period ended several months ago.

I phoned Orange for a MAC code on 8/1/09 and 02 have rec'd it and told me I'll go live with them on 20/1/09.

When Orange emailed me the MAC code, they included this note:-

"1. Get in touch with your new service provider and give them your MAC
code. While they're moving you across, you can carry on using your
Orange Broadband service as normal.

2. Your new service provider will contact us to let us know they've got
the code.

3. We'll then cancel your Orange Broadband account, which will take 30
days if your minimum contract period has ended."

I've queried this with Orange customer support and they told me there's a 30-day charge from the date you request your MAC.

Is this right? (My rental period for the month is paid up to 21/1/09)

djohn2002uk

Somewhere in your agreement it must state that you have to give 30 days notice and this is what they are charging you.
You should have got your MAC and made sure that O2 were going to activate it close to the end of the 30 day period. Orange are not allowed by OFCOM to charge you any fee for leaving via a MAC.