Lloyds just get worse with the hard sell

Extant

mrcow wrote: »

Companies also need to take responsibilty for their actions too.

A lot of customers are simply not savvy enough to know when they are being fed a complete line. To take advantage of someone else's financial ignorance is one thing.....but to do it in the guise of "helping them out" is just plain sly.

I'll go back to my Barclays example. My mother was transferred to an upgraded account without even being asked. And when she complained, Barclays didn't want to know......until she kicked up a stink that is. Funny how when she offered to go to the FSA they all of a sudden gave her all her money back plus £200 by ways of an apology. A company like Barclays knows better than to behave like that.

When was that?

Inactive

mrcow wrote: »

lol me neither. I'm only taking the poster heres word for it. But it sounds like a step in the right direction on face value at least.

Anything that helps to educate people that money doesn't have to be intimidating and needs to be fully managed is a good thing in my opinion. If that's what this Natwest initiative is about then its a good thing. If it's just another guise to selling poorly place products - then shame on them.

I think that it may have been instigated by their major shareholder ( UK.GOV.), so no doubt it will be a Nanny State thing.:D

willo65

mrcow wrote: »

lol me neither. I'm only taking the poster heres word for it. But it sounds like a step in the right direction on face value at least.

Anything that helps to educate people that money doesn't have to be intimidating and needs to be fully managed is a good thing in my opinion. If that's what this Natwest initiative is about then its a good thing. If it's just another guise to selling poorly place products - then shame on them.

Can reassure you there is NO selling allowed, If for example it is suggested the customer get a savings account and the customer asks about natwest savings account the adviser will say that "they cannot discuss this"

willo65

Inactive wrote: »

I think that it may have been instigated by their major shareholder ( UK.GOV.), so no doubt it will be a Nanny State thing.:D

do you not see anything as being good for customers? where bank/government/sales people are involved??

i think the best think for you to do would be to buy a tiny island and move there.....you would be much happier

Inactive

willo65 wrote: »

do you not see anything as being good for customers? where bank/government/sales people are involved??

It was intended as a light hearted quip, did you not see the smilie?;)

mrcow

BarclaysManager wrote: »

When was that?

I can't remember the date but it was a few years back (over three years less than five I'd say). It had been going on for years and she had simply not spotted it. Yes she should have noticed, but likewise, they shouldn't have done it in the first place and they certainly should not have refused her a refund when she asked for it.

She's still a customer with them - and will probably remain so. Banks are one of the only businesses (except Sky it would seem!) that seem to upset customers to literally breaking point yet the customer still loyally keeps their business with them.

I'd like to see the statistics, but I wonder whether you're actually more likely to leave your husband/wife than leave your bank?

Inactive

ldavies wrote: »

No he cant do that! I would miss him lol:rolleyes:

Awwww... ld .

willo65

Inactive wrote: »

It was intended as a light hearted quip, did you not see the smilie?;)

ok, but you do strike me as the sort of person who doesn't like any help or advice from anyone.

Inactive

willo65 wrote: »

ok, but you do strike me as the sort of person who doesn't like any help or advice from anyone.

Not at all, if I need advice, which is quite often, I ask for it, if I can give help to others, which is also quite often, I give it freely.

Kavanne

mrcow wrote: »

Anything that helps to educate people that money doesn't have to be intimidating and needs to be fully managed is a good thing in my opinion. If that's what this Natwest initiative is about then its a good thing. If it's just another guise to selling poorly place products - then shame on them.

As soon as a customer mentions Moneysense to me I am no longer allowed to try and sell them any natwest products. I may only rebook them an appointment with a Moneysense advisor or point them to the moneysense website.