XL - no luck getting refund from ATOL, Coop Agent or Tesco Credit Card

DONZERELLA

Hi

I am having the ame issues as all above and have just sent the below to my MP: I am pulling my hair ou with where to go next - the financial ombudsman were useless when i spoke to them this morning... AGGGHHHHHH!!!


I am now emailing as I have yet another stressful bureaucratic nightmare. We booked a family holiday for last October through Apollo Travel (part of the co-operative group). The holiday was with kosmar holidays which unfortunately went bankrupt six weeks before our holiday.



We had paid for our holiday in full on my credit card which was on a 0% interest deal until May 2009. I initially tried to claim thie money back through the Halifax credit card under section 75. I understood that the credit card company had joint repsonsibility and there was no first point of call . Thus I was suprised when on Oct 20th I heard back from the Halifax saying that I was to contact our travel agent in the first instance regarding claiming through the CAA.



I immediately sent all the appropriate documentation with the ATOL claim form to apollo travel who then forwarded it to Atol. On 5th December we had a letter from CAAknowledging receipt of our information and a claim reference number. The letter stated that they aimed to setlle completed forms within 40 days of receipt. We then received a phone voicemail from CAA stating that they were awaiting information from Co-operative travel. i called the co-op who said they had sent it and indeed in January we got another voicemail to say that the CAA would process payment soon. It is now the 17th March and we have no refund.



I have tried the CAA today with no luck. I have sent them repeated emails with no reply. I also spoke to the credit card company who now tell me they will start charging inerest on the amount for the holiday on May 2nd as although i disputed the amount and was told there would not be interest charged - this has not happened and as the transaction was over 6 months ago tyhis cannot be rectified.

I left a message with Apollo travel to lodge a complaint about their lack of aftercare and support for their consumers. after all we bought a holiday from them in good faith as a reputable company. They took my number and I am still awaiting a call.



I just want the money refunding. Will it come from the CAA and if so how long will it take? Should i pursue the credit card company under section 75 of the credit agreement?



I do so hope that you can help me as i feel like i am banging my head against several brick walls....



Regards



Donna Niman

r18rws

This thread just shows that a little knowledge is very dangerous. Claim from this that and the other is the suggestion but in reality you claim form the CAA as you were originaly instructed!

Your claim is against CAA as you have a contract with one of the CAA/ATOL bonded businesses within XL group, the Coop is rock solid, Apollo may be reducing/closing but they are part of Coop. The Credit card co is not liable. You shoudl have sent info recorded/special but you know that now. Hope you are getting somewhere ajksaver.

Its slow but getting there slowly.

LULULU1

Claimed as soon as XL went bust.

Got a letter today saying the money has been paid into my bank.

At last........

ajksaver

Hi,

Many thanks for all the advice. I am pleased to say that about 9 months after XL went into administration we have now received a cheque from ATOL so have closure on this issue. It's the last time I book a holiday on lastminute.com and filter on 'price' (read 'insolvancy risk')!

Alex.