Nat West a Disgrace - Updated with Outcome

Uncertain

simon_templar wrote: »

You just cant help some people can you!!

So, you think it is unreasonable to expect a prompt written response to a detailed, valid written complaint??

You could get a job at Nat West!!!

Kavanne

Uncertain wrote: »

So, you think it is unreasonable to expect a prompt written response to a detailed, valid written complaint??

You could get a job at Nat West!!!

Didn't you send any letters recorded delivery? What email address have you been using?

Extant

Does Natwest bounce all their complaints back to the branch managers?

chambta

No they don't but can do.

simon_templar_2

They should have responded to you sooner. However you wont divulge details of error by a person in the bank and nor will you phone them to complain. Perhaps Natwest are not the only one with an unpleasant attitude?

Uncertain

Kavanne wrote: »

Didn't you send any letters recorded delivery? What email address have you been using?

Only by email to the address printed on their "Complaints" leaflet. Each one has requested a "read receipt" and I had the brief replies mentioned above, so I have proof they have got my complaint.

I see no reason why I should spend money on Recorded Delivery when they quote an email address for this purpose. Anyway, receipt of the complaint is not in issue.

jonesMUFCforever

E-mail is not a secure way of sending confidential information. I take it that OP did actually put in his full account details in this e-mail which could be hacked by anybody?
If he didn't put his full details in how does he expect to get a reply?

willo65

Did you email the CRU? if so they are normally your next contact after you have already dealt with the branch if you have not come to a satisfactory resolution. Also if there was no error and this is re: staff attitude then maybe they will send a letter of apology and have a word with the staff but what else would you expect them to do?

Uncertain

willo65 wrote: »

Did you email the CRU? if so they are normally your next contact after you have already dealt with the branch if you have not come to a satisfactory resolution. Also if there was no error and this is re: staff attitude then maybe they will send a letter of apology and have a word with the staff but what else would you expect them to do?

Yes, that is the address on the complaints leaflet.

If they had replied promptly with a proper apology I would no doubt have left it at that. As my complaint was about having several hours of my time wasted by their mistakes, plus the attitude shown both before and after the problem, they are simply making matters worse.

My complaint was calm, polite, detailed and reasoned. At the very least I'm entitled to a proper reply.

To answer JonesNUFC, your point is valid but not applicable in this case.

Inactive

Uncertain wrote: »

My complaint was calm, polite, detailed and reasoned. At the very least I'm entitled to a proper reply.

I agree, I also believe that the method of communication that you have used is valid and appropriate, I think that using secondary methods like the telephone only confuses matters for the recipient.

They should at least give you a full reply to your complaint.