engineer not turning up

Pssst

gasbag1602 wrote: »

Maybee if NG did there job correctly and left paperwork us at BG wouldnt take the mick!:rotfl:

Works both ways..:)

lemontart

Tink82 wrote: »

EDF say it can only be done by NG, the meter needs resetting as I'm having a previous tennants debt taken from me

ah a pre paid meter fault which means edf have to arrange for the metering engineer to call on their customer and not the customer calling gas emergency thuiking that the emergency enginners do it which they do not.

Puting it simply you pre paid meter develops a fault be it saying off, call help, blank scree, not accepting your card or battery failed - you then call your supplier who will then contat the metering compaany they opt to use to arrange for an engineer to call be ut uu ng or other compnay - I have no idea on the individual companies standard of servcie so cannot comment and alot depends on how long they actually take to book it with their appointed metering compamy. Calling ng will not help you as it has to be authorised by your supplier and them alone, and calling the emergency number wull certainly not help either as we deal with gas leaks fires and explosions or suchm

lemontart

Pssst wrote: »

Works both ways..:)

doesn't it just .........or not in some cases

Garz

As myself an engineer you would be surprised on the daft scenarios we get called out for which is not only time consuming or impractical. Over christmas one of our lads was called out for a 'faulty meter' only for the customer to be reading the time thinking it was his electric units ticking over.

The problem seems to be providers do not educate or even try to provide customers with adequate documentation for following a basic procedure. It may be customary for providing a service but lines have to be drawn somewhere. Would it be fair to bill the customer on this occasion for being a nimwit or would you put the blame on the provider being at fault for not asking proper questions before issuing a site visit?

:T

Tink82

lemontart wrote: »

ah a pre paid meter fault which means edf have to arrange for the metering engineer to call on their customer and not the customer calling gas emergency thuiking that the emergency enginners do it which they do not.

Puting it simply you pre paid meter develops a fault be it saying off, call help, blank scree, not accepting your card or battery failed - you then call your supplier who will then contat the metering compaany they opt to use to arrange for an engineer to call be ut uu ng or other compnay - I have no idea on the individual companies standard of servcie so cannot comment and alot depends on how long they actually take to book it with their appointed metering compamy. Calling ng will not help you as it has to be authorised by your supplier and them alone, and calling the emergency number wull certainly not help either as we deal with gas leaks fires and explosions or suchm

I called the one they left on the calling card that it says you call to re-book your appointment. Nobody ever answers and you get a voicemail. Leave a message and no one calls you back