engineer not turning up

stanehyve

We have a boiler and central heating protection with Scottish Hydro Electric and we have had a pressure problem with the boiler since before Christmas, the engineer has been at it twice and we still have the problem we phoned up and was told someone would be yesterday (Monday) no one turned up, phoned in the evening and was told someone would be today and again no one has turned up. I was wondering if anyone else have had problems with Scottish Hydro Electric trying to get them to do repairs.

Regards Stanehyve

Pink_fluff

Were you given a reason why they didn't turn up? Maybe the engineer got called away to an emergency...etc etc....

Tink82

stanehyve wrote: »

We have a boiler and central heating protection with Scottish Hydro Electric and we have had a pressure problem with the boiler since before Christmas, the engineer has been at it twice and we still have the problem we phoned up and was told someone would be yesterday (Monday) no one turned up, phoned in the evening and was told someone would be today and again no one has turned up. I was wondering if anyone else have had problems with Scottish Hydro Electric trying to get them to do repairs.

Regards Stanehyve

Was it the gas company or national grid? I have had big problems with the latter

Pink_fluff

National grid don't offer boiler protection, do they? I've never heard of that. The op said it was through Scottish Hydro Electric

lemontart

nope ng do not offer such products.

Tink82

Pink_fluff wrote: »

National grid don't offer boiler protection, do they? I've never heard of that. The op said it was through Scottish Hydro Electric

Oh right, think I mis-read it. Must be the vino

Pssst

lemontart wrote: »

nope ng do not offer such products.

Indeed,although there are a lot of poeple who think that National Grid do indeed come and fix their heating,fire,cooker etdc and all free of charge at any time,night or day..just like the old days of tut Gas board.

British Gas also thinks that National Grid carries out work on their behalf too but thats another story...

Tink82

Pssst wrote: »

Indeed,although there are a lot of poeple who think that National Grid do indeed come and fix their heating,fire,cooker etdc and all free of charge at any time,night or day..just like the old days of tut Gas board.

British Gas also thinks that National Grid carries out work on their behalf too but thats another story...

Thats so strange, EDF think NG come out to do meter fixing on their behalf too.. They bl**dy don't though. After they make you wait 6HOURS!!! (and then randomly re-book it without telling you, thus you missing it and them charging for the next appointment)

lemontart

and we at ng get it in the ear on the emergency line as folks are not aware or not told by their suppliers that ng are not the only company used or contracted by their gas suppliers for meter repairs.and they get told to contact their suppliers by us and the poor engineers that get called out but again that is another story too.

Tink82

lemontart wrote: »

and we at ng get it in the ear on the emergency line as folks are not aware or not told by their suppliers that ng are not the only company used or contracted by their gas suppliers for meter repairs.and they get told to contact their suppliers by us and the poor engineers that get called out but again that is another story too.

EDF say it can only be done by NG, the meter needs resetting as I'm having a previous tennants debt taken from me

gasbag1602

Pssst wrote: »

Indeed,although there are a lot of poeple who think that National Grid do indeed come and fix their heating,fire,cooker etdc and all free of charge at any time,night or day..just like the old days of tut Gas board.

British Gas also thinks that National Grid carries out work on their behalf too but thats another story...

Maybee if NG did there job correctly and left paperwork us at BG wouldnt take the mick!:rotfl: