Problems with Plusnet Broadband

CrazyChemist_2

Really? It isn't my router - it belongs to someone else who says there isn't anything wrong with it.

How can I log on to the router then to look at noise stats, and upgrade the firmware (what is firmware? )

Chippy_Minton

I don't know whether your particular router provides noise stats, but to log in to it click here ---> CrazyChemist's router. Username is admin, password is password.

Firmware is a half-way house between software and hardware . It's software that's embedded in ROM or EPROM chips.

CrazyChemist_2

OK, I've managed to find the router but I don't know the username or password because for some reason it is different to our ISP settings. I'll have to ask the guy who owns it.

JohalaReewi

Moving away from the ADSL side of things. You shouldn't have any beeps or hiss in your telephones. If you just plug a microfilter into your master socket and plug a telephone into the microfilter (no router just a telephone), do you still get the hissing and beeping? Anyway, if BT are still investigating, that is good news and if they have found a fault between the exchange and your master socket, even better. Hopefully they can fix the hissing phones and the broadband problem.

CrazyChemist_2

JohalaReewi wrote:

Moving away from the ADSL side of things. You shouldn't have any beeps or hiss in your telephones. If you just plug a microfilter into your master socket and plug a telephone into the microfilter (no router just a telephone), do you still get the hissing and beeping? Anyway, if BT are still investigating, that is good news and if they have found a fault between the exchange and your master socket, even better. Hopefully they can fix the hissing phones and the broadband problem.

When the router is unplugged or switched off there isn't any hissing and beeping, but we've already replaced the filter once. Surely it can't be two faulty filters? And if so wouldn't it be throwing the connection every time we use the phone? It seems pretty random when it does drop and even if we don't touch the phone it won't connect back up again.

JohalaReewi

There are two types of microfilter. Ones that work and ones that don't. Cheap ones tend to be a bit flakey. You might want to get one (or more) from BT to try.

http://www.shop.bt.com/invt/cbw102

I have had no problems with these.

But first, i would wait for the verdict from BT on your phone line. All the microfilters in the world can't fix a faulty line from the exchange.

CrazyChemist_2

JohalaReewi wrote:

There are two types of microfilter. Ones that work and ones that don't. Cheap ones tend to be a bit flakey. You might want to get one (or more) from BT to try.

http://www.shop.bt.com/invt/cbw102

I have had no problems with these.

But first, i would wait for the verdict from BT on your phone line. All the microfilters in the world can't fix a faulty line from the exchange.

BT are going to look into this and get back to us sometime in the next decade by the looks of things. They obviously don't like being told that they're wrong. :mad: Wonder if I can claim compensation for a subscription at £14.99 per month since October that we haven't been able to use due to them being a bunch of nutters.

I wonder if they didn't set it up properly in the first place - we paid £59.99 to set it up initially and that was supposed to cover an engineer coming out to replace old cables. Nobody came but it never worked but Plusnet being incompetent told us it was our equipment, not putting two and two together that our line has never had broadband before and it was never working in the first place. Eejits.

I feel like claiming all the money we've paid to them so far. Reckon I'd be successful?

JohalaReewi

You can but try! If you paid for an engineer to visit to set it up and nobody did, you would seem to have a good case. Contact Citizens Advice or your solicitor if you plan on taking it further.