Monsoon - were they right?

pinkshoes

lopez75 wrote: »

Thank you for the sarcastic tone. I was not questioning the sizes, I was questioning whether they were correct.

I wasn't being sarcastic.

I don't understand it when people buy things without trying them on, and then expect shops to change them. Particularly sale stuff, which is often in the sale because it's a funny size and doesn't fit most people nicely.

Unless an item is faulty, then a shop has no obligation whatsoever to exchange/refund.

Monsoon were more than fair selling it at the wrong marked price, and had you tried it on, then this wouldn't be an issue.

If you weren't happy to pay £30, then why did you pay? Why not just ask for a refund and return the dress, or return to Southampton to buy it in a smaller size?

foxxymynx

pinkshoes wrote: »

I wasn't being sarcastic.

I don't understand it when people buy things without trying them on, and then expect shops to change them. Particularly sale stuff, which is often in the sale because it's a funny size and doesn't fit most people nicely.

Unless an item is faulty, then a shop has no obligation whatsoever to exchange/refund.

Monsoon were more than fair selling it at the wrong marked price, and had you tried it on, then this wouldn't be an issue.

If you weren't happy to pay £30, then why did you pay? Why not just ask for a refund and return the dress, or return to Southampton to buy it in a smaller size?

There's many reasons why people prefer to try things on in the comfort of their own home, as opose to a changing room. Many retailers accept this and make acceptions for this in their returns policy. :rolleyes::mad:

sarahg1969

pinkshoes wrote: »

Unless an item is faulty, then a shop has no obligation whatsoever to exchange/refund.

Under the SOGA, no. However, it is the policy of lots of companies to accept non-faulty returns, and, as such, those terms form part of the contract. In those circumstances, if someone does take something home to try it on and then wants to return it, the shop DOES have a contractual obligation to refund.

lopez75

pinkshoes wrote: »

I wasn't being sarcastic.

I don't understand it when people buy things without trying them on, and then expect shops to change them. Particularly sale stuff, which is often in the sale because it's a funny size and doesn't fit most people nicely.

Unless an item is faulty, then a shop has no obligation whatsoever to exchange/refund.

Monsoon were more than fair selling it at the wrong marked price, and had you tried it on, then this wouldn't be an issue.

If you weren't happy to pay £30, then why did you pay? Why not just ask for a refund and return the dress, or return to Southampton to buy it in a smaller size?

Sometimes we don't have time to try things on...but again thats not the issue.

If you read my post correctly you would see that I did get a refund.

My question was were they right in asking me for the extra money. Some people have said yes, some people have said no. I am grateful for everyone's comments.

kiddy_guy

Morally wrong, legally right.

Has it put you off shopping there again? Maybe, maybe not. If £12 means a potential future loss in sales from you, then perhaps it wasn't their greatest move.

pinkshoes

Obviously many shops have a returns policy, but legally they don't HAVE to accept a returned item unless faulty.

I could name many shops where they won't sell at the lower price if they've priced it wrong, so 100% congratulations to Monsoon for doing this.

I went to buy some jeans from River Island that were marked down to £10, but came up as £19.99 at the till, and they wouldn't sell me them at £10, so I didn't bother getting them.

andyrules

Is it legal? They had originally agreed to sell the item at the lower price and are obliged to exchange under their own policy.

Whether they refused to honour either the initial sale or the subsequent exchange, it would not endear me to them. Mistake or not, I don't like being misled.

Having said that I suspect if you had pushed it they may have agreed, after all, they were reasonable with the first dress- bet it was just that SA.

Uncertain

pinkshoes wrote: »

Obviously many shops have a returns policy, but legally they don't HAVE to accept a returned item unless faulty.

Not quite true.......

An item "must be fit for the purpose for which it was sold". So, the more advice a shop gives the more responsibilities it takes on. An item does not have to be faulty to be unfit for its intended purpose.