No laptop

kika

Any advice for my son? He got a phone contract from Tmobile through JAG shop but no laptop has arrived as promised and shop is now shut. JAG are very unhelpful. Should he just cancel contract as surely they're in breach of contract? He's been told not to by friend but what can he do? CAB said nothing much either.

iwanttosave_2

I have no clue who JAG is but the laptop is an incentive from that shop. CPW do these offers and you will notice they are subject to availability so they're not guaranteed anyway. He still has his contract with Tmobile and they're not breaching any terms and conditions because it wasn't them that offered the laptop.

kika

But he wouldn't have taken contract out without laptop. Surely there is something he can do.

billsavings

He needs to pursue Jag for it.

[EMAIL="customerservices@jagmobiles.co.uk"]customerservices@jagmobiles.co.uk[/EMAIL]

Phone: 0808 168 1308 (Freephone)

Jag Communications, Unit 9, Bodmin Business Park, Launceston Road, Bodmin, Cornwall, PL31 2RJ.

The Main Man is John George see: http://en.wikipedia.org/wiki/John_George_(racing_driver)

If you dont get anywhere try: http://www.consumerdirect.gov.uk/

kika

Thanks for that. We'll try that, fingers crossed.

kika

Jag have again promised laptop will be sent out so fingers crossed.

chuckley

cancel contract within 14 days and send everything back.

my guess is JAG are stalling knowing that after 14 days u are 'locked in' for the duration of the contract...

basically they have no intention of giving out free laptops.

if there was a delay they woulda told u at the time or ordering.

kika

I hope you're wrong but I think there may be something in this as any delay plays into their hands

proplusplus

chuckley wrote: »

cancel contract within 14 days and send everything back.

my guess is JAG are stalling knowing that after 14 days u are 'locked in' for the duration of the contract...

basically they have no intention of giving out free laptops.

if there was a delay they woulda told u at the time or ordering.

7 day distance selling does not apply to delas made in person. This is therefore unlikely to cover you for cancelation of contract. (unless order accepted over phone/internet)


proplusplus

chuckley

eitherway theres a cancellation period...