Lloyds TSB Identity Fraud

I_know_my_ABC_and_my_CMYK

skcollobcat10 wrote: »

I have just come back from Germany I was away 4 days, in all that time
I did not use my credit card I came home last night and checked online banking
to find that an amount of money has been taken out off my credit card by
safecart.com whilst I was away, I never used it in Germany and nobody
knows my secret pin number.

Also there was another transaction on the same day for emusic.com I haven't
a clue what that is for.

does anybody have any idea how this has happened?

I have called my bank but they say it takes 3 weeks to look into it and I am a
bit worried it might happen again.

Cancel your card as Vet8 has said also if you've made any prurchases on line at all in the last few months run a virus scan and spywear scan as well just to be on the safe side.

Zooxanthelle

skcollobcat10 wrote: »

Thanks to you all.

I have cancelled my card and will get another one shortly. A third payment appeared on the card yesterday a little bit more money than the first two.

The bank tried to sell me insurance to cover identity theft, does anybody know if this is useful or is it the bank trying to sell me rubbish yet again! The first 30 days it is a £1 then 6.99 per month.

It's quite useful. I applied for it after having trouble securing credit in places. Even though I had never been in arrears with any bills or credit cards. I got access to my credit history and then I noticed some crazy things on my credit report. Once I had been in contact with the helpline they helped me to sort it all out and fix my credit rating. :T

not_loaded

Hmm… Quite a coincidence that WE are always to blame, and oh, would you like to pay to fix it?

Despite being on telephone preference we have recently been constantly pestered by these ‘account insurers’ (Affinion Group being one). They ask for me or OH by name, and then ask for info like DOB ‘for security purposes’ etc. We tell them nothing (as they phoned us!) and they then go on to provide personal information given to them by suppliers we have bought from in order to sell their insurance! Talk about a breach of privacy!

Fallen121, my main reason for posting is that we have also just experienced a serious fraud issue with Lloyds TSB. Six grand requested for a BT apparently. When they phoned me, they did similar checks as mentioned above. My queries with them were completely fobbed off in favour of their queries. It was made clear I was not going to be told what had gone on.

As I work in IT my PC security is tighter than a duck’s rear end. I have a strong feeling this was an inside job as the requested money sat just nicely inside our available balance.

New account/cards promptly issued and no contact to date from their fraud people.

Loughtonlad

not_loaded wrote: »

Hmm… Quite a coincidence that WE are always to blame, and oh, would you like to pay to fix it?

Despite being on telephone preference we have recently been constantly pestered by these ‘account insurers’ (Affinion Group being one). They ask for me or OH by name, and then ask for info like DOB ‘for security purposes’ etc. We tell them nothing (as they phoned us!) and they then go on to provide personal information given to them by suppliers we have bought from in order to sell their insurance! Talk about a breach of privacy!

Fallen121, my main reason for posting is that we have also just experienced a serious fraud issue with Lloyds TSB. Six grand requested for a BT apparently. When they phoned me, they did similar checks as mentioned above. My queries with them were completely fobbed off in favour of their queries. It was made clear I was not going to be told what had gone on.

As I work in IT my PC security is tighter than a duck’s rear end. I have a strong feeling this was an inside job as the requested money sat just nicely inside our available balance.

New account/cards promptly issued and no contact to date from their fraud people.

Someone took money out of my account to - all of it!!

And the payments were made to BT , I wander if its some large scale thing!
I have to wait until they see the transactions and than take it from there
I hope I get my money back.

James

fallen121 wrote: »

I told my husband not to accept these pressure sales tactics and to hang up and obtain a £2 credit reference report, get his thumbprint registered (free) so that no-one can take out credit in his name without a thumbprint and keep a very close eye on all his credit cards transactions.

I think Lloyds have failed us miserably here.

Is there anything else we should be doing whilst we wait for the new card to come through and the endless forms which need to be filled out to identify the fraudulent transactions?

Fallen 121, you've done everything you can at this time. Getting sorted will take time.

I'm glad to see you're using the 'Thumbpirnt' method of ID Theft Protection.

Please keep us updated on your progress.

I wish you all the best.