Blueyonder blues!

johnnytee

Hi gang
Had the chap around from Telewest today to connect me to broadband.He left me the blueyonder cd,andthought this should be straightforward.However,during the instalation I got a multitude of connection errors/ cannot connect to server/ cannot find default gateway-blah blah blah. After around four attempts I gave up. To cut a long story short I,just out of curiosity clicked on the internet explorer icon on the desktop and hey presto was online.
My question is;can i bypass the blueyonder route altogether and bin their cd? Or is it better to persevere with their software. Although I tried calling the technical support today and spent an age on hold and eventually had to give up on that too.

Cheers all

canny_yorkshireman_2

post up on the techy forum there are some very knowledgeable guys and gals on there to sort out yer probs and questions

intel

Do not bin the CD keep it with you at all times as it is by far the easiest way to install
once it is installed it is OK to click IE to get online you do not have to use the blueyonder icon, now a default gateway error means that you probably set up the account whilst they were tweaking your settings their end, well thats what I did as
I was abit too eager..


There tech support is abit long winded but there IST Instant Support Tool
is very very good... you may get errors also by jumping the Gun and connecting cables
before the install disc asks you too..

Also I would go into IE, Tools, Internet Options, Connections Tab,
and remove any dial up accounts in there, unless you really need um
which I am pretty sure you dont.

CIS

On XP you do not need to install using the CD, XP picks up the cable modem and connection no problem.

intel

CIS wrote:

On XP you do not need to install using the CD, XP picks up the cable modem and connection no problem.

But you have to insert your Name and Postcode to pick up your Static IP.

johnnytee

Thanks Intel.I maybe was a tad impetuous.I did follow their instructions but in a fit of pique may have yanked the modem cable out of the USB port at a critical point. !!!!!!!

intel

johnnytee wrote:

Thanks Intel.I maybe was a tad impetuous.I did follow their instructions but in a fit of pique may have yanked the modem cable out of the USB port at a critical point. !!!!!!!

Oh just some advice if you have the ethernet option use that, you
will get a more stable and faster connection than USB.

johnnytee

CIS wrote:

On XP you do not need to install using the CD, XP picks up the cable modem and connection no problem.

I'm running Windows 2000. Don't have the ethernet option.

intel

johnnytee wrote:

I'm running Windows 2000. Don't have the ethernet option.

Mmm you sure as its not a software option but a hardware option
have you got a socket on the back of your PC that looks like this.



Just look at the hole not the whole thing the connection looks
like a big phone socket.. will be one on the PC and one on the back
of the modem.. Unless your PC is a bit older and doesnt have one
then dont worry, just go with the USB connection.

johnnytee

intel wrote:

Mmm you sure as its not a software option but a hardware option
have you got a socket on the back of your PC that looks like this.



Just look at the hole not the whole thing the connection looks
like a big phone socket.. will be one on the PC and one on the back
of the modem.. Unless your PC is a bit older and doesnt have one
then dont worry, just go with the USB connection.

There is a connection on the rear of the modem but not on PC.
Thanks for your help Intel

sickboyedd

When I got mine installed, the engineer told me that I'd only have to bother with the CD if I was plugging in the cable modem via USB.....

I still installed using the CD though