CEO talk talk customer services

fatou256

hi eveyone as u know i posted a thread about my experience with talk talk. i didn't think it was possible for things to deteriorate or get worst but having heard other customer i would cautioned ANYONE thinking to joining talk talk - seriously "think about it ".

This people scam , it is hapenned to us and to other people . don't believe the package your think you are asking for is the package they will give you. once you are in they have got you.

ps: DON'T EVER GET BROADBAND WITH THIS PEOPLE - BAD !

just a word about the talk ta;k cutsomer forums ! please be aware they have the power not only to remove what you post /said but they also can't stop you from speaking " freedom of speech !"

http://www.talktalkmembers.com/forums/showthread.php?t=11363

http://www.talktalkmembers.com/forums/showthread.php?t=11305

http://www.talktalkmembers.com/forums/showthread.php?t=11305

fatou256

sorry my mistake but talk talk forums have erased a lot of my post and my thread

http://www.talktalkmembers.com/forums/showthread.php?t=10138

Inactive

That is why they direct customers to their own web site from here then.:rolleyes:

fatou256

this is what i have agreed


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TREVORCOLMAN

Are you all so surprised after all it is CPW!

Browntoa

surely you realised that most ISP's say you need a BT line to get their broadband .....no an LLU line from another provider

fatou256

no i am not surpised origianly i wrote to them i hav received aphoen call to which it was promises etc.. but they have not deliver anything ...

what really annopyed me it is their claim of "free broadband" where you to fork out a connection of fee 29.99 , 9.99 or so/month and a disconnection fee of 70 pounds plus line rental to talk talk and an 18 month contract... i think just this claim is misleading .

to date i am still not sure exactly wht type of contract i am with talk talk they are refusing to send me detail of the contract by post as "apparently they can't trace through their own computer system" instead they told me "it is on the top of their website just click on it".
for over month and constant phone calls to them, to sort out amicably this issues , they have not done anything they have promised to sort out. i had enough of them

fatou256

sorry browntea i a m not very knowldegeable when it comes to computer, LLU and so forth
i was with talk talk landline and i had no problem getting O2 broadband . amnyway at the end of the week i will be back with BT but i am not finished with talk talk.

fatou256

interesting i have received another phone call from their office again with tone asking why i write such complaint letter etc.... anyway they have admitted (over the phone to which i have it recorded) that they have a data protection issue meaning by that the person whcoi has ordered this broadband/telphone package wasn't me ....

obviusly ai mnot british and i have such a strong accent that it is not a problem to prove as aparently this guy as a mancunian accent .... then they went on to say has the guy has given the right answer to the security question that for them it is ok they even admitedd that i have called them tetlling them thati am not interested iby their broadband services etc.... i still don't knwo how they are going to resolve this issue to date unbelievable what an awful customer services and company to which has no regards towards its customer !

now i am thinking to get some my money back as i have been paying for a services to which i didn;t ask for nor i did enter into such contract as by their term and condition they "have not seeked my express consent"