heads up for anyone on Virgin broadband

soolin

Once again they have technical difficulties and there is no email service either direct or by trying to access net mail.

Gosh, we almost went a whole week there without problems this time. :wall:

FREEPHONE Service Announcement Line. Here we will upload a recorded message should any part of the Virgin Media service be at fault, or if we are aware of any "Major Service Outages" that could be affecting our customers. You can hear these messages by calling:

0800 052 4329*

Cat695

Aren't they up grading all the lines to take 50Mb though....hence the outages in different areas

soolin

Apparently mine went through on the 16th December as I had this:

Hello there,

You might remember that, a little while ago, an order was placed to
change your Virgin Broadband service. The good news is, it’s all done!
Your improved broadband service is set up and ready to go.

I still usually run at just about 1 meg though.

Jeannine

I cannot access my email either, so I'm relieved it's not just me! Irritatingly, the customer status page is showing as no problem - with "no reported problems".:rolleyes:

SailorSam

I had problem s lasting a couple of weeks, before Christmas and all i did to get it working in the end was, emptying the trash box.

echo

i stopped using their email 'service' years ago cos i had probs first when using OE then Outlook.most of my mail is redirected to my hotmail account and occasionally i go into webmail to delete stuff.no hassles or stress

soolin

echo wrote: »

i stopped using their email 'service' years ago cos i had probs first when using OE then Outlook.most of my mail is redirected to my hotmail account and occasionally i go into webmail to delete stuff.no hassles or stress

Not even webmail is working today, it just loops round, as soon as you sign in you go bakc to the sign in page again. I think you were very sensible to give up on relying on Virgin for email.

Sailorsam I had problem s lasting a couple of weeks, before Christmas and all i did to get it working in the end was, emptying the trash box.

Unfortunately no one can delete anything whilst there is no access to net mail.

My fear is that this 'temporary' glitch will last 5 days like it did last time, that was an extremely difficult time trying to run an online business with no access to emails.

soolin

It came back briefly this morning but email has died again and the 'sorry we are experiencing technical issues' message is back on the help line.

Oblivion

soolin wrote: »

It came back briefly this morning but email has died again and the 'sorry we are experiencing technical issues' message is back on the help line.

I think they're awaiting some fresh hamsters to put on the wheel that powers it all.

Dave.

soolin

Oblivion wrote: »

I think they're awaiting some fresh hamsters to put on the wheel that powers it all.

Dave.

The trouble is I fear you might be right, and that's what worries me. :eek:

It's back again now so I am getting all my emails answered before it dies again.

lilac_lady

Like echo, I never use their e/mail service. It never worked properly for me.