Aaarrrgggggghhhhh Vodafone

uolypool

Hi Chris I've just emailed them the sim number etc as I seem to get more of a response via email customer care than talking to a numptey on the phone !!!!!!My kids have rung my number and it rings my phone oh god what a surprise so the family package is still up and running .I reckon they know they messed up and just dont wanna admit it

spirit

Hi,

today you will get further because you have the full time back office staff in to sort it. as i say, if you need my help you know where I am.

uolypool

Cheers Chris I'll let you know how i get on Here's hoping (on a different note though it has been nice not having ppl ringing or txting all the time for a change coz they know i can't reply ):rolleyes:

spirit

The weird thing is that in your OP you say that the phone is totally blocked and yet when someone rings the phone it rings? Is that a change that has happened since you rang them at the weekend?

It is a good sign though that it did ring your number as it means they haven't accidentally assigned it to someone else.

I am intrigued to learn how they don't seem to have any of your correct details though.

(ps my DD posted on her facebook updates that the 191 ops are a load of [EMAIL="w@nk"]w@nk[/EMAIL])! you can't leave people to get on with it for five minutes can you! :mad:

uolypool

Hi Chris no sorry a bit of confusion there from me i think i have always been able to recieve calls and txts just cant send anything or phone out Just spoke to the numpteys again as hadnt had an email back yet and they still wont let me access my account but to add injury to insult i get 2 txt from vodafone this morning saying that they have improved and updated my vodafone sim menu and to turn off phone and switch back on to configure are they taking the p*ss or what :mad:

spirit

Ok, this has been going on long enough (for you) can you pm me the details please and I'll escalate for you.

uolypool

hi how can you escalate this please

spirit

Let's just say that I am Big Brother? ;-)

uolypool

that dont give me a clue sorry brain turned to mush

spirit

well, i can access their system to see what's going on and can then find the appropriate (senior) person to sort it.

up to you.