what would you do?

pinkgem

i'm sat here just waiting for a message/email from her, and feeling sick because i don't like dealing with angry people when i have done nothing wrong.

if i was at fault then i would be full of apologies (as i was in my first reply to her) and would have instantly refunded in full plus return postage.

but angry people don't like it when you disagree with them or refuse their demands :S

zenseeker

What was the item out of curiosity?

pinkgem

zenseeker wrote: »

What was the item out of curiosity?

i'd rather not say if you don't mind as there aren't many on ebay and i don't want to reveal my listings/ebay id for obvious reasons

minnie123

I hate buyers like that - she probably just changed her mind. This is the exact same reason why I always wait until the buyer leaves + feedback so I know the transaction is complete and they are happy before I leave feedback for them.

pinkgem

minnie123 wrote: »

I hate buyers like that - she probably just changed her mind. This is the exact same reason why I always wait until the buyer leaves + feedback so I know the transaction is complete and they are happy before I leave feedback for them.

i'm thinking the same, but why make up loads of non existant problems with the item? i guess i should just be fortunate that she's not damaged it in any way.

i also only leave feedback once a buyer has left it for me. a lot of buyers can seem very pleasant at first and then turn in to scammers/fraudsters, liars etc once they have received the item.

pinkshoes

It's the follow up to the feedback that counts.

If she leaves a neg, calmly and politely reply that you offered a full refund despite item being as described, and point out to people that this was a troublesome buyer.

I (and OH) always look at negs, but whoever gives the calmest post (negger or replyer) is usually the one that gets believed. I classify all capital letters, excessive exclamation marks etc... as nutters!

It's usually quite obvious when someone has been given a negative by a nutter!

pinkgem

pinkshoes wrote: »

It's the follow up to the feedback that counts.

If she leaves a neg, calmly and politely reply that you offered a full refund despite item being as described, and point out to people that this was a troublesome buyer.

I (and OH) always look at negs, but whoever gives the calmest post (negger or replyer) is usually the one that gets believed. I classify all capital letters, excessive exclamation marks etc... as nutters!

It's usually quite obvious when someone has been given a negative by a nutter!

yes i will try and leave a calm and factual response in lower case!

going by the first message received, my buyer is likely to leave feedback with a mixture of lower case and upper case words followed by a string of exclamation marks and question marks :rolleyes:

frivolous_fay

pinkgem wrote: »

going by the first message received, my buyer is likely to leave feedback with a mixture of lower case and upper case words followed by a string of exclamation marks and question marks :rolleyes:

Drama student! :rolleyes:

chja

No reason to refund their return postage if there was not a problem with the item - they can raise a claim, but Paypal would not ask you to make the refund of return postage anyway.

Be careful about how you refund (others will know how this works better than I) - I think you could refund outside of a claim and then find that they put in a claim as well.

From the sounds of it there was no need to accept the return anyway, although it sounds like you did not know the item well enough to dispute the SNAD claim. If you do get a neg, you can follow up with a comment that item was as described but you allowed buyer to return for full refund.

pinkgem

i will be refunding part/all of the original paypal payment when we agree on an amount.

i've had 4 emails from her this afternoon. she is trying to get me to refund inc return postage by threatening negative feedback.

yes i originally said i'd refund her return postage but this was based on the item being not as described as per her message, but this is not the case.

now on top of all this she is now implying the item is fake. i would love her to do a paypal dispute claiming this because it's not fake and therefore she won't be able to prove it is. someone else tried it on a different item i was selling a few months back and lost the paypal dispute as they couldn't prove the item was fake, and i could prove it was genuine.