Utility Warehouse - any good?

NigeWick

Quentin wrote: »

Typical spam from a uw rep digging up an old thread!

At least DMD did not mention a wonderful discount card and keep the details secret.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

theartfullodger

bump bump bump bump

instructor1

I have had 2 years of hell dealing with united utilities, their attitude is appalling, with no attempt to admit to errors on their part, just an attitude that " we are right, You are wrong, Tough " When I tried to complain to any regulating body, Surprise, Surprise, they are not registered with them. I have been left in Limbo with a large bill, feeling that I have been ripped off by the school bully.
I have been treated with contempt, Lied to, and left feeling so angry and frustrated That I cannot express my rage. I beg you, beware of this company.

Cardew

instructor1 wrote: »

I have had 2 years of hell dealing with united utilities, .

Welcome to the forum

United Utilities are not the same firm as Utility Warehouse(UW) the subject of this thread.

sharnad

I have tried to cancel my uwclub account and they have said it takes 30 days to cancel the phone account and 10 days to send out the mac code for the internet and they cant cancel that until it is transferred to someone else is that true

KimYeovil

sharnad wrote: »

I have tried to cancel my uwclub account and they have said it takes 30 days to cancel the phone account and 10 days to send out the mac code for the internet and they cant cancel that until it is transferred to someone else is that true

Yes, that is reasonable. You DO NOT want to cancel the internet as this is completely different and more expensive than a MAC transfer.

If you fail to use the MAC in time and do not want to continue with UW then you can demand they cancel it - but that is a bad idea.

And cancelling the phone line instead of waiting for it to be transferred will be even more expensive!

Plushchris

Ofcom regulations say that MAC codes should be issued within 5 days of requesting it so it IS unreasonable of UW to keep you waiting 10 days for it.

http://www.broadbandchoices.co.uk/partner-1383/new-broadband-switching-rules-from-ofcom.html

KimYeovil

KimYeovil wrote: »

Yes, that is reasonable.

P.S. Yes, typing out that sentence caused me physical pain.

sharnad

Well the MAC code they sent did not work so BT started my internet without it and its working fine

Rang them and they told me that the cancellation date was the date Mac code ended - 18 March and 30 days would start then but went back to speak to the manager and said it could start cancellation period on 16 Feb when I asked them to cancel it

They then sent me a letter asking for the 5 year old modem which doesnt work back over a month after i cancelled the account so i have fished it out if the bin