No broadband for 16 days - is this a record

ADC_3

BT broadband worked on Jan 6th but not since then. I've spent hours on telephone (mainly to India - a major strategic blunder) trying to sort this out and despite many promises of 24 hrs, 48 hrs, a call within 2 days etc nothing has been done. The usual explanation is a line fault. Am I the only BT Broadband customer with this problem (I live in Yorkshire) or is anyone else experiencing it? If I choose to move away from BT which I should do really will my line work with another provider?

Just to top it all I changed to wireless thinking it might be a more modern set up during this period of no connection and they invoiced me for a £25 router but the invoice is for £25-01. Do BT Broadband know what they're doing?

Browntoa

if you claim not to be able to understand the India helpdesk and ask to speak to someone else they almost always put you through to the UK one

if it is the line then swapping provider won't help

you could report your line faulty seperately as "Noisy" on BT.com...means they will have to do some checks on the line

I take it you have already tried changing the line splitter ??

tried connecting straight into the test socket ??

ADC_3

no they don't put you through to the UK

What's a line splitter?

What's a test socket?

I'm a customer not a technician (sorry to be so shirty)

Browntoa

this is a splitter

http://www.adslguide.org.uk/howitworks/splitter.asp

test socket

[font=Times New Roman,Times,Times NewRoman]Fixed Upper section[/font]

[font=Times New Roman,Times,Times NewRoman]This is the BT supplied NTE5 master socket found in many installations, this particular one is made by Austin Taylor ([/font][font=Times New Roman,Times,Times NewRoman]http://www.austin-taylor.co.uk/[/font][font=Times New Roman,Times,Times NewRoman]). Internally it is functionally similar to the master socket above but the components are protected by a plastic cover.[/font]

[font=Times New Roman,Times,Times NewRoman]User removable lower section[/font]




unscrew the bottom bit and it pulls off

[font=Times New Roman,Times,Times NewRoman]When the front screws are removed the complete lower portion of the socket including the IDC connectors for user wiring can be pulled out. They connect to the back plate by means of a fixed plug. The fixed plug is a standard BT plug and socket and allows all the internal wiring to be easily isolated for fault finding. A normal phone can be plugged directly into the socket remaining in the wall to test if the line is OK.[/font]



plug the splitter direct into this as it eliminates the wiring in the house, if you have more than 1 splitter try both if the first does not work

ADC_3

Thank you for trying hard but I don't do this sort of thing. I'm a customer. I am DIY hostile. If I pay for a service I expect to get it. That means they put it right if it goes wrong and 16 days is too long to wait. I don't see this attitude as unreasonable.

intel

ADC wrote:

Thank you for trying hard but I don't do this sort of thing. I'm a customer. I am DIY hostile. If I pay for a service I expect to get it. That means they put it right if it goes wrong and 16 days is too long to wait. I don't see this attitude as unreasonable.

So um this should be in the Consumer Vent Forum then.

Browntoa

it is called "self Install broadband" , if they come out to check and it's your wiring at fault it will cost you something in the region of £50...your choice

if you want to wait till they fix it then i'll leave you to it

as Intel says....get it moved to "vent"

Hunnymonster

ADC wrote:

Thank you for trying hard but I don't do this sort of thing. I'm a customer. I am DIY hostile. If I pay for a service I expect to get it. That means they put it right if it goes wrong and 16 days is too long to wait. I don't see this attitude as unreasonable.

In your own self-interest (of getting your broadband working), you need to help them to help you - if you do nothing to help yourself, why should they help you ahead of someone that has tried to find the fault. You might think that's an unreasonable expectation of them to set for you - that you have to help yourself to some extent, all I can say is "Welcome to 2006" - 'service' like you demand left with pounds, shillings and pence.

Expect to pay handsomely for the ISP/BT to fix it if it's a fault within your premises, and also expect a hefty delay (during which time you'll be paying your broadband rental for nothing).

tomthebomb

Well said boys.