Damaged Ebay item.

Daytona_nev

Recieved guitar hero from a guy on Ebay remarked 'as new'.

Paid £8.50 postage ( seemed to be the going rate on ebay for this item ).

Unfortunately the guy had used leftover very cheap Xmas paper to package the box. When it turned up the box & it's cover looked like they had been dragged several miles behind the postage van. The address was virtually torn off also so we were lucky to recieve it at all! The Xmas paper was as cheap as it comes, Royal mail had taped it up with their stuff just to keep the outer covering together so it could get here.

Miraculously the items were all in there & nothing was damaged ( i don't know how ).

I wrote this email to the guy as i reckon they should at least refund the postage. ( Item was £50, postage £8.50).

Do we reckon i'm being fair?


Hi,

I recieved the item this morning.

Unfortunately the box was very severely damaged in the post. The postman remarked that he could barely make out the addressee and that we were lucky to have recieved this.

Considering that i paid £8.50 for postage, i was dismayed to see that not a great deal of care seemed to have been taken in ensuring that the item was adequately protected against damage in the post. I feel it's fair to say that using leftover Xmas wrapping paper did not provide adequate protection.

May i also not that the postage cost from the sticker was only £4, less that half the cost stated in the auction.

I would very much appreciate your comments.

Kind Regards
XXXXX

LinasPilibaitisisbatman

Get a grip

The item arrived and works.

You agreed to the postage costs also.

You have no case at all

longforthesun

I think your email sounds fine. I have sold a few things on ebay and my postage is always more than it actually costs me at the post office but this is because i make sure my items are well packed i.e buble wrap, proper strong brown wrapping paper.

It sounds as though this person has not used the additional £4 on any additional postage costs so i would say it was fair to ask for this to be refunded.

Good luck

Radioheadcase

I see how your a bit miffed,£8 postage is steep and sellers tend to search on ebay to see the going rate - was it Recorded Delivery or Parcel Post?

I think the only valid comeback you have is the feedback you leave him.
And you can be as detailed as possible in the brief amount of space they give you. But your buying the item,not the box it came in so......

OnceUponADream

Daytona
You're email is fine.

I always send out my items in bubble wrap - even second hand clothing but hey I've been where you are now expecting the same back!!!

I can understand your annoyance and I would expect at least for something that for £4.00 over postage should be wrapped in suitable package.

Kalamaker

The e-mail looks good. Regardless of whether or not the guitar and game actually work, the shipping price was steep and the item should have been insured and arrived safely. What if it was bought as a gift for someone?

Daytona_nev

Kalamaker wrote: »

The e-mail looks good. Regardless of whether or not the guitar and game actually work, the shipping price was steep and the item should have been insured and arrived safely. What if it was bought as a gift for someone?

It was.

As the item was advertised 'as new' i would hope it would come through as such and they would take the care to make sure it arrived safely as a result of adequate packing to ensure the 'wear & tear' of transit can be coped with.

There's alot of overpricing on Ebay when it comes to postage. Usually i wouldn't be bothered, especially if the item arrives in reasonable condition.

But as i was overcharged and the item was very lazily packaged up, i get a damaged i can no longer use as a gift so am quite annoyed.

Daytona_nev

LinasPilibaitisisbatman wrote: »

Get a grip

The item arrived and works.

You agreed to the postage costs also.

You have no case at all

Oh, you're still here!

Another pearl of wisdom from the resident bitter, spiteful, loser.

pinkshoes

Have you left feedback yet?

If they've charged £8.50 postage, then only spent less than half of this, I would expect the rest refunded, and perhaps a bit of money back due to the poor condition of the box, given they advertised it "As New".

If they refuse to refund the excess postage at the very least, then I suppose a polite negative will be in order, highlighting their lack of care when packaging despite steep packaging charges.

Daytona_nev

pinkshoes wrote: »

Have you left feedback yet?

If they've charged £8.50 postage, then only spent less than half of this, I would expect the rest refunded, and perhaps a bit of money back due to the poor condition of the box, given they advertised it "As New".

If they refuse to refund the excess postage at the very least, then I suppose a polite negative will be in order, highlighting their lack of care when packaging despite steep packaging charges.

It's also arguable that the item isn't as described. It was listed as used once. Yet the guitar had stickers plastered all over it & the manuals & guarantees were missing.

They emailed me back with a load of claptrap about they ‘didn’t know the process’, the person at the post office told them it was adequately packaged ( so it was in question so they had to ask? ), and that they factored the cost of getting to the post office into the postage cost. Like I should be covering their consequential cost of doing business on Ebay!

Daytona_nev

Due to their response i have requested that i send the item back to them for a full refund. (Not covering my postage costs, i'm not so bothered about that).