Claiming garage costs from RAC

vaio

Premier wrote: »

You may be successful in getting back the price of the part from the RAC if you can produce it to them to prove it was faulty.

As for labour charges, the best you could expect to recover is the cost of labour you originally paid the RAC to fit the part ... which I suspect was zilch!

I’d argue the opposite, if a consumer pays a business to fit a part which then fails after a few months I’d say the business is responsible for ALL costs incurred including towing and consequential damages. (subject to the normal duty to mitigate costs)

We sell pumps and actually have insurance to cover the consequential costs of a failure. So that if a pump fails the insurance will cover the costs of the resulting flood. When we sell to other businesses we can agree what our liability will be and so exclude consequential costs. When we sell to consumers we can’t as the law affords extra protection to consumers.

Allan87

Got a call back from RAC today, they were very apologetic and agreed to refund the cost of the part and pay for 50% of the garage invoice. :T

Premier_2

vaio wrote: »

I’d argue the opposite, if a consumer pays a business to fit a part which then fails after a few months I’d say the business is responsible for ALL costs incurred including towing and consequential damages. (subject to the normal duty to mitigate costs)

We sell pumps and actually have insurance to cover the consequential costs of a failure. So that if a pump fails the insurance will cover the costs of the resulting flood. When we sell to other businesses we can agree what our liability will be and so exclude consequential costs. When we sell to consumers we can’t as the law affords extra protection to consumers.

You seem to be arguing the same

Your post is all about "if a consumer pays a business to fit a part" and product liability, neither of which applies really in this case.

In the case of the part, I did say that the cost of the part would probably be refundable.

In the event, it appears the RAC also made a goodwill gesture to refund half of the garage labour bill too.

vaio

Premier wrote: »

You seem to be arguing the same

Your post is all about "if a consumer pays a business to fit a part" and product liability, neither of which applies really in this case.

In the case of the part, I did say that the cost of the part would probably be refundable.

In the event, it appears the RAC also made a goodwill gesture to refund half of the garage labour bill too.

I think "if a consumer pays a business to fit a part" includes the RAC fitting parts to a members car and “product liability” covers the consequential damages associated with the failure of a particular part.

I’m sure the RAC realise this which is why they have offered 50%, I suspect if OP pushes it he will get 100% of the costs