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Break Orange Contract

parmun
parmun Posts: 70 Forumite
Is thier any loopholes to break my contract with orange?

Due to bad service
high bills
Promised items not being given

Comments

  • jamespir
    jamespir Posts: 21,456 Forumite
    parmun wrote: »
    Is thier any loopholes to break my contract with orange?

    Due to bad service
    high bills
    Promised items not being given

    short answer is no unless you want to pay for the ream,ining line rental which could cost quite a bit
    as regards to abd service makan a complaint
    your high bills is your fault you dont have to use the phone
    as for the items promised but not given again make a complaint
    Replies to posts are always welcome, If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you
  • parmun
    parmun Posts: 70 Forumite
    Yes i understand.

    But my get out fee is £400..

    Surely i can pay a lawyer £100 to get me out?
  • Jon_01
    Jon_01 Posts: 5,931 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You've signed a contract, you can pay a lawyer what ever you like it's still legally binding.
    If you could just start a contract and then cancel it the networks would go bust in a month...

    There does seem to be a very vague idea of what a contract really is on this board, this questions comes up about once a week.
  • Maybe the OP can furnish us with some more info:

    *What contract are you on?
    *What's the length of it?
    *When did you sign up to it?
    *Where did you buy it?
    *What were you promised that you're not getting?
    *Why are your bills so high?
    *What kind of bad service - customer service or network service?
  • mark32
    mark32 Posts: 19 Forumite
    yes there is a loophole

    If you took out your orange contract before the 30th April 09 you can phone orange and cancel your contract immediately without penalty. You can then go straight on their website and take out a new contract and get a new phone but you still keep your old one.

    How

    Simple from the 1st of May orange changed their basic call charges for all contracts which means if your contract started before the 30th April they have broken your contract with them. This is all legal and I have done it myself. Just ask for cancellations and tell them they've broken your contract. Search the web there's many postings about it
    parmun wrote: »
    Is thier any loopholes to break my contract with orange?

    Due to bad service
    high bills
    Promised items not being given
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    mark32 wrote: »
    yes there is a loophole

    If you took out your orange contract before the 30th April 09 you can phone orange and cancel your contract immediately without penalty. You can then go straight on their website and take out a new contract and get a new phone but you still keep your old one.

    How

    Simple from the 1st of May orange changed their basic call charges for all contracts which means if your contract started before the 30th April they have broken your contract with them. This is all legal and I have done it myself. Just ask for cancellations and tell them they've broken your contract. Search the web there's many postings about it

    And when did you do this?

    Too much time has now passed.
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    parmun wrote: »
    Yes i understand.

    But my get out fee is £400..

    Surely i can pay a lawyer £100 to get me out?

    You wish.

    Why did you take out a CONTRACT to start with?
  • jclegs
    jclegs Posts: 323 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    mark32 wrote: »
    yes there is a loophole

    If you took out your orange contract before the 30th April 09 you can phone orange and cancel your contract immediately without penalty. You can then go straight on their website and take out a new contract and get a new phone but you still keep your old one.

    How

    Simple from the 1st of May orange changed their basic call charges for all contracts which means if your contract started before the 30th April they have broken your contract with them. This is all legal and I have done it myself. Just ask for cancellations and tell them they've broken your contract. Search the web there's many postings about it

    The price rises were reversed as far as I know. Too many people were leaving so they changed their mind. I'm afraid the OP is just going to have to see out the contract and possibly contact Orange to see if there is any add-ons or tariffs that suits his/her usage.
  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Agreed orange did reverse the prices due to people wanting to leave, but it think they did do them in the end.

    But it would be too late to cancel as you should have complained earlier.

    As to poor signal, if the signal quality was degraded from good to bad/none where you used it the most, it maybe possible. You would need to give them about 30 days to sort it out, but if they can't then you might be able to cancel.
    However if you always had a bad signal, then no you can't cancel.

    As to the high bill, that is your fault. If you are going over your allowances, then ask to increase your tariff to a more suitable one.
    If it is just the contract is too much, after 1/2 your contract u can usually downgrade the tariff roughly 1 tariff per month.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • johhn_2
    johhn_2 Posts: 51 Forumite
    as far as I know, you can downgrade 1 tariff per month if on an 18m contract, but only 1 tariff down for once only if on a 12m contract.
    btw, a couple of yrs ago, when 02 changed their rates of 0870/0845 numbers I took the opportunity to get out my then contract.
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