Mobile phone screen broken?

angela2095

Hi, I bought my son a mobile for xmas from the o2 website. He hasnt really used it much and when he turned it on today there are 4 lines accross the screen. What is this? Can I complain to 02. It was bought in November. Thankyou.

drahcir_2

as long as he hasnt dropped it or got it wet they will repair it for you without charge

angela2095

Thanks, he hasnt dropped it and it definately isnt wet! I will contact them and see what they say.

loftus

Wasn't a Motorola Razr by any chance. My sons has the same problem.

angela2095

No it was the o2 xm

before_hollywood

my dad had a similar problem with a nokia 1100.

took it into phones 4u 2 weeks ago, and still waiting for them to phone me to say it is repaired

Adsie

I broke the screen on my phone but mine was out of warranty. If the phone company don't play ball have you considered fixing it yourself? I bought a brand new screen and fitted it myself and it's not as difficult as you might think! I ordered it from https://www.metatech.co.uk who I have found to be excellent for phone bits.
Worth considering if you get no joy.
Adsie

before_hollywood

my mate did it when he inhereted one off his sister.
i am sure he would fix my dad's for some beers if hell4u don't cooperate

angela2095

Hi again, Well I contacted o2 and they said that I have to take the phone into an o2 shop and see if they will sent it away to be fixed. Will they charge me? The phone is just outside the 28day replacemant period.

terryr

No you shouldn't get charged as it is still covered by manufacturers warranty, I bought my daughter a NEC off the o2 web site and it wouldn't hold charge-it was well out f the 28 day replacement period--o2 retail shop sent it away it came back after a week fully repaired and the software upgraded-all FOC.they will even lend you a replacement phone. You will need to take proof of purchase with you though.