Boots Grabbit Bargains Part 47 - Post your finds here

moneysaver12

broclo wrote: »

If you are going to do this I'd speak to the store manager first. I know others have said that you can do it, but I know it did not work for some last year who bought in 50% sale then tried to exchange in 75% sale. Alot of stores will refund you but will not resell...infact companies like m&s will not as it is their policy. However a nice word with the store manager may work due to the recent .com shambles!

Thankyou broclo, just spoken to store manager who says that i can't do it.

nawsa75

mrsw wrote: »

Is it possible to use more than one no7 250 voucher in a single transaction? Hoping to take advantage of the 3for2 and use 2 vouchers.

sorry one only but if deffrent bar cod my be

Mum2Hannah

mrsw wrote: »

Is it possible to use more than one no7 250 voucher in a single transaction? Hoping to take advantage of the 3for2 and use 2 vouchers.

I think this is not possible as all vouchers would have the same barcodes which B's tills would not accept? (n e 1 plz correct me if I'm wrong); however if the vouchers had different barcodes I think u could combine them

stmidwife

moneysaver12 wrote: »

Thankyou broclo, just spoken to store manager who says that i can't do it.

That's such a shame, hope you manage to sort something. Would it be worth trying another store that you can get to?

X

minimoneyme

Just got this in reply to my complaint email - I feel sooo much better now :rotfl:

Dear Ms

Thank you for contacting us about the 75% sale we put on our website on the 14th January. I am sorry to hear of the errors that you experienced.

On this date there was a severe error with our website and as a result this was taken down part way through the day in order to correct this. However, even after this was corrected the 75% sale was not working correctly on all of the items.
In this regard the sale has been postponed online. There is no guaranteed date when this will be active again, however it will not be until this error has been corrected.

I do apologise for the inconvenience caused. Thank you for bringing your feelings to our attention. If you have any other questions, please do not hesitate to contact me again, quoting reference number,


We have asked a few questions at the bottom of this e-mail, which will help us make sure we have provided you with the very best customer care.

Kind regards,
D T

CGG

L'OREAL GLITCH!

'Free Paris Selection box when you spend £15 on selected L'Oreal'.

Just put Product Code 10075056, which costs £9.65 in your basket and the freebie is automatically added.

balletshoes

claire1977 wrote: »

I tried to get one of these ( mens old GWP) the other day but blinkie beeped and sa said it was because it was a gift set and wouldnt let me have it. Guess its another one of those things that depends on sa.

The blinkie does clearly say on the back you can't use it for gift sets, so I didn't try to get the gold GWP scanning at £6.50 for £1.50 and a blinkie. As others have said though, maybe its down to the SA .

minimoneyme

Oh this bit at the bottom is even better _ I'm gonna have fun filling this in!

These questions are intended to find out how you now feel about Boots and what you thought about the care you received. We will not contact you again about your comments unless you tell us you would like to hear from us again.

On a scale of 10-0, with 10 being the highest, as a result of the way the Central Customer Care team handled your contact, how do you feel about recommending Boots to a friend?

Your score for us is (please enter your score)
As a result of the way your contact was handled by the Central Customer Care Team at Boots, which of these statements best describes how you now feel about shopping at Boots?
I will shop more at Boots
I will shop about the same at Boots
I will shop less at Boots

I will stop shopping at Boots

Please think about the way Central Customer Care team at Boots handled your contact. Score how pleased you were using the following scale,
5 Great (far exceeded what I expected)
4 Good (did a little more that I expected)
3 OK (just as good as I expected)
2 Not very good (not quite as good as I expected)
1 Poor (not nearly as good as I expected)

Overall satisfaction with the care I received ? 1 2 3 4 5
I got a quick response ? 1 2 3 4 5
I was treated as a valued customer ? 1 2 3 4 5
All aspects of my contact were answered ? 1 2 3 4 5
I received a clear and easy to understand response ? 1 2 3 4 5

Do you have a Boots Advantage Card? Yes/No (please delete as appropriate)

Is there anything the Central Customer Care team at Boots could have done differently, or anything else we could have done to help you?

char_student

I sent an email to Boots in wednesday complaining and just got a reply:

Dear XXXXX

Thank you for contacting us regarding the 75% sale we put on our website on the 14th January. I am sorry to hear of the errors that you experienced.

On this date there was a severe technical problem with our website and as a result this was taken down part way through the day in order to correct it. However, even after this was corrected the 75% sale was not working correctly on all of the items. This is down in part to the sheer volume of customers attempting to use the site simultaneously.

In this regard the sale has been postponed online. There is no guaranteed date when this will be active again, however it will not be until this error has been corrected. We recognise that this is hugely disappointing and will work to correct it as quickly as possible.

In light of the disappointment caused, I have awarded 500 points to your Advantage Card, which I hope you'll accept with my best wishes. Please collect the points from a kiosk in store the next time you are shopping.

Thanks again for contacting us and please accept my apologies for the inconvenience caused. Please find below a questionnaire, which we hope will make sure we've provided the best customer care.

Kind regards,

Boots Customer Care.

char_student

minimoneyme wrote: »

Just got this in reply to my complaint email - I feel sooo much better now :rotfl:

I got the same email!