HMV and returns

Daytona_nev

top_drawer wrote: »

hi,

I purchased two CD's from HMV online on the 14/12 - they stated that anything bought before the 18/12 would be dispatched before Christmas.

I got no reply to emails etc

One arrived on the 24/12 and the other yesterday ... I had to rebuy them from Sainsburys in the end as they were gifts for Christmas. I returned both today with (at a cost of £2.35 for recorded second class) and a note as directed on the website - I have sent another email re returns etc and complaining about the poor servive - still no reply.

I guess they will eventually credit me back but what about the postage? I'm really quite annoyed at them for all this as I thought I had 2 presents sorted and then on Christmas eve I had to go a rebuy them (at greater cost too).

Jen

Put it down as a lesson learnt.

Is chasing for £2 or so worth the hassle?

Star

I have ordered a few times from HMV and found their customer service is useless. Still waiting for a reply to an email sent mid decemeber.

top_drawer_2

hi,

Just an update ...

I never got a reply to my email but they did credit the money back to my a/c for the returns. They didnt give me the cost of postage.

I obviously wont be buying anything from them in the future!

Jen

willo65

I think you did order too late for christmas but on the other side of the coin I have always found HMV online to be snail paced and never receive anything in the timescales i would expect.