online virus scan crashes computer - please help

23rdspiral

hi, i read lots of good info on here and decided to scan my computer using a web based tool to check for nasties as it seems a bit slow and internet explorer has started to just close on me for no reason that i can see.

i do need to update my antivirus but am waiting for barclays code to get the good free one with them.

so i tried to use housecall but it just stops during the initial 'system update' bit so in the end i closed the browser widow. tried this 3 times.

then i tried Panda and after 3 hours it almost finished then stopped and the computer totally crashed. not impressed. it had said it had found 59 things that needed 'immunising' but no serious problems. as it just crashed, i have no idea what they were.

can anyone please offer any advice as to why these programes are crashing on my machine?

i have broadband, Internet Explorere 7, Windows Firewall and firewall in router, outdated virus 'protection', and a wireless connection that is pretty good right now (no network connection last week). i am careful what i download/view/install but realise something could have gotten in.

thomas01155

hmm you may be infected with some sort of malware download this http://www.malwarebytes.org/mbam.php then install it then run a quick scan and remove everything which is found then post the log file back here.
I would of just posted the guide but some people find it offensive :rotfl:
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from hereand just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

aliEnRIK

Run Malwarebytes as Tom has suggested (Though I suggest aFULL scan)
Post the log here so we can see what it deleted

Then download HIJACK THIS
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
SCAN and post the log
So we can see whats running on your computer

23rdspiral

thomas01155 wrote: »

hmm you may be infected with some sort of malware download this http://www.malwarebytes.org/mbam.php then install it then run a quick scan and remove everything which is found then post the log file back here.
I would of just posted the guide but some people find it offensive :rotfl:

:T Thanks - appreciate the advice. i just saw the thread on posting 'nicely' and wondered what the malware thing was about/for, so i can say i'm thankful you introduced it so politely:rotfl: as now i know it may be of use with my problem.

thomas01155

After you have done that download hijackthis http://www.filehippo.com/download_hijackthis/
Then install it and open it if it already isn't and press Do a system scan and save a log file. After its finished it will open a log in notepad post the contents of that back here.:snow_laug

thomas01155

Oh you posted it already Rik ^.^

23rdspiral

hi Thomas / Rik,

I did as you suggested re Malwarebites, but it didnt ask me to choose which harddrives and i think it only scanned my main C drive, not the one with all my photos ect on...
anyway, it only came up with one problem to delete. should i try again to scan my other harddrive?
here's the log:

Malwarebytes' Anti-Malware 1.32
Database version: 1624
Windows 5.1.2600 Service Pack 2
06/01/2009 16:31:07
mbam-log-2009-01-06 (16-31-07).txt
Scan type: Quick Scan
Objects scanned: 61875
Time elapsed: 7 minute(s), 50 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

penrhyn

Barclays appear to be offering Kapersky IS free at the moment to their online customers.

http://www.personal.barclays.co.uk/BRC1/jsp/brccontrol?site=pfs&task=homefreegroup&value=10662&target=_self&WT.ac=coukinfvirus

thomas01155

You can try a full scan if you like. Post the hijackthis log first thanks:p.

23rdspiral

here's the log from hijackthis. it only took a couple of seconds, is that right?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:37:30, on 06/01/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE
C:\WINDOWS\System32\wltray.exe
C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBNE.EXE
C:\Program Files\Belkin\Bluetooth Software\BTTray.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig?hl=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK
O2 - BHO: HP Print Enhancer - !!0347C33E-8762-4905-BF09-768834316C61} - F:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - d:\program files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Orange - !!4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~1\orange3\orange3.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: PicLens plug-in for Internet Explorer - {EAEE5C74-6D0D-4aca-9232-0DA4A7B866BA} - C:\Program Files\PicLensIE\PicLens.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - F:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Orange - !!4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~1\orange3\orange3.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB002" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [wltray.exe] C:\WINDOWS\System32\wltray.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EEventManager] C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R265 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBNE.EXE /FU "C:\WINDOWS\TEMP\E_S81.tmp" /EF "HKCU"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Exif Launcher.lnk = ?
O8 - Extra context menu item: orange search - [URL]file://C:\Program[/URL] Files\ORANGE3\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Launch PicLens - !!3437D640-C91A-458f-89F5-B9095EA4C28B} - C:\Program Files\PicLensIE\PicLens.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - F:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
O16 - DPF: !!2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://www.pandasecurity.com/activescan/cabs/as2stubie.cab
O16 - DPF: !!4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by121fd.bay121.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: !!6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1224688514187
O16 - DPF: !!8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD5/JSCDL/jre/6u11-b90/jinstall-6u11-windows-i586-jc.cab?AuthParam=1231239687_e78ba0080b224fb6c5cecc5387e9b622&GroupName=JSC&BHost=javadl.sun.com&FilePath=/ESD5/JSCDL/jre/6u11-b90/jinstall-6u11-windows-i586-jc.cab&File=jinstall-6u11-windows-i586-jc.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
--
End of file - 8504 bytes

thomas01155

Yep that's right will have a look at it now.