NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
Pension Error Advice Needed Please

11 Posts
Hi
I am asking this on behalf of my parents who are not online. About three years ago their pension payment office was changed and during this time an error was made by one of the offices. This resulted in an over-payment of about £1400.00 after some time and this was picked up by my Father. He called the office three times and each time he was told they would look into it and call him back which they never did (each time having to talk to someone different). We then sent a letter which the office replied to where they stated that the error would be looked into and we would hear within 6 weeks, again we heard nothing. The letter did state that when this sort of thing happens they some times waiver it and the pensioner is able to keep the money. All this time has passed and there has been no further communication.
This money sits in their bank account burning a hole! They refuse to contact the Pensions people about it again stating after three calls and a letter they have done enough. They have no intention of touching the money but it really should not be there and it annoys me as they could do with it! My Father said that he had heard that alot of pension documentation had been destroyed but I am not sure if this is correct.
Has anyone else had this happen to them?
I am asking this on behalf of my parents who are not online. About three years ago their pension payment office was changed and during this time an error was made by one of the offices. This resulted in an over-payment of about £1400.00 after some time and this was picked up by my Father. He called the office three times and each time he was told they would look into it and call him back which they never did (each time having to talk to someone different). We then sent a letter which the office replied to where they stated that the error would be looked into and we would hear within 6 weeks, again we heard nothing. The letter did state that when this sort of thing happens they some times waiver it and the pensioner is able to keep the money. All this time has passed and there has been no further communication.
This money sits in their bank account burning a hole! They refuse to contact the Pensions people about it again stating after three calls and a letter they have done enough. They have no intention of touching the money but it really should not be there and it annoys me as they could do with it! My Father said that he had heard that alot of pension documentation had been destroyed but I am not sure if this is correct.
Has anyone else had this happen to them?
Miss Moneybags 

0
This discussion has been closed.
Latest MSE News and Guides
Replies
When we rang the pensions people they told us she was dead!!! it took 6 months to restart payments and they even had the cheak to send someone around to check her birth certificate!
Not the most organised group in the world.
G
The same goes for errors in Winter Fuel, if you ever get over paid.