help!! what number do i call to check my free minutes on o2?

teenage_Drama

help!! what number do i call to check my free minutes on o2?

teenage_Drama

anyoneeeeeeeeeeee? on o2 contract

kai666

not on o2 contract, but from reading other messages on here I think you have to do it online on the o2 website

sya220

I normally used online, sometimes I dial 0800 005005. The other day one of the CS staff said I can dial 100 straight from my handset. But none of them are reliable. This is my story to tell:
I am now into my 4th month's 200 mins contract with o2. In the last months I called and emailed them many time to check my usage and asked info re rollover free minutes. I was replied -
"Any unused minutes and texts are carried forward (rolled over) for the next three months. The double minutes and texts that you receive as a promotion offer are used first and then your free allowances are used."
Even at the beginning of this month (4th), I was reassured that I had over 500 minutes allowance. Suddenly they are charging me all my calls after the normal free 200 mins were used. When I called to enquire, they altered my online unbilled details and told me no minutes was allowed to rollover to 4th month. I have ended up a heavy bill.
I can only write to complain. Luckily I have kept all their email replies in black and white. I hope I have got a case. Though it is very inconvenient as I don't dare to use the phone until the 5th month comes or I receive their reply in writing.

michaels

sya220 wrote:

I normally used online, sometimes I dial 0800 005005. The other day one of the CS staff said I can dial 100 straight from my handset. But none of them are reliable. This is my story to tell:
I am now into my 4th month's 200 mins contract with o2. In the last months I called and emailed them many time to check my usage and asked info re rollover free minutes. I was replied -
"Any unused minutes and texts are carried forward (rolled over) for the next three months. The double minutes and texts that you receive as a promotion offer are used first and then your free allowances are used."
Even at the beginning of this month (4th), I was reassured that I had over 500 minutes allowance. Suddenly they are charging me all my calls after the normal free 200 mins were used. When I called to enquire, they altered my online unbilled details and told me no minutes was allowed to rollover to 4th month. I have ended up a heavy bill.
I can only write to complain. Luckily I have kept all their email replies in black and white. I hope I have got a case. Though it is very inconvenient as I don't dare to use the phone until the 5th month comes or I receive their reply in writing.

Snap - they told me the reason was that in fact the regular minurtes are used first an dthen the no-rollover bonus minutes so the system shouldn't have been showing them as available - I stood my ground, luckily I had printoff of online minutes avaiable at start of month so they refunded me the approx 100 quid of calls they had charged for.
Their billing system is a joke, the online show of usage is a joke, I am surprised otelo lets them get away with it.
Currently having changed tariff to 1000 min off-peak tariff they are charging me for this tariff but giving me allowance for 500 min xnet off peak tariff and then charging me for mins used over 500 - I can not make CS understand that there might be a computer problem - all they can sayt is you have used more than 500 mins so you must pay for the rest, they seem unable to understand that I am not on that tariff even though I have it on the printed bill in front of me that I am on the other tariff....

teenage_Drama

online where? i sign in and it just says bill and stuff.. cant beleive they dont have a number i can call to check my minutes arh! thats not very fair is it

bettyr

teenage_Drama wrote:

online where? i sign in and it just says bill and stuff.. cant beleive they dont have a number i can call to check my minutes arh! thats not very fair is it

When you log in, click on 'view my bill' and then 'unbilled summary'! Then it tells you how many minutes you've used in the month!

jumper_2

I'm sorry to say I feel there is a deliberate O2 policy to overbill. I have double O2 200 minutes for first three months, yet unless I catch them out on it on months 2 and 3 (not yet re-credited) I was charged above this (not at 201+ mins more like 350.. i.e. they know ppl who only just go over 200 will notice), let alone rollover. I warned them repeatedly and am now cancelling the contract,

they used to do this kind of shirk when they were Genie too.

Write the email with a note that it includes every fact they need to resolve the problem and if they don't, you'll cancel the contract.. and you get a little bit further.

Its not a computing billing error.

teenage_Drama

arhghhhhhhh so there is no number to call and check straight away?

teenage_Drama

thats so annoying!