New TV has scratches already

thethinkingman

New TV has scratches already Bought a new panasonic tv days before chistmas from Empire Direct. A few days a go I noticed 3 light scratches, today I noticed a lot more. Is this normal with Panasonic TV's, or Plasma TV's? Do you think I should ask for a full refund as this clearly is poor product design?:mad:

Antispam

No its not normal for scratches to show. I assume when you clean the screen you dont use anything abrasive. A light dust with a micro fibre cloth is usually all thats needs

You can get scratches but they usually arent noticeable unless you are rough or use abrasive cleaners

thethinkingman

Antispam wrote: »

No its not normal for scratches to show. I assume when you clean the screen you dont sue anything abrasive. A light dust with a micro fibre cloth is usually all thats needs

You can get scratches but they usually arent noticeable unless you are rough or use abrasive cleaners

Just to clarify, the scratches are on the screen, they are not deep but very faint. We used the cloth provided within the packaging from Panasonic.:eek:

penrhyn

You started two threads on the same topic?

................and there are more replies on the other one!



http://forums.moneysavingexpert.com/showthread.html?p=17230997#post17230997

mcaulayr

when cleaning the screen u should only go accross or up and down never go in circular motions that is the best way to clean it also add a small amount of water to the cloth

Little_John

Send it back, they shouldnt be there and if your within a reasonable length of time you can return it under the distant selling regulations so no need to go in to why your returning it.

sweetnskint

i would send back as faulty.

Blacksheep1979

you may have trouble with this one as the scratches haven't magically appeared by themselves but have been caused by human actions ie you and Empire Direct will most likely say that you've scratched it (which you kind of have) therefore not their problem.

thethinkingman

Last Tuesday, my wife went back to return the TV. The main manager wasn't there, but the other sales people were there 'happy to help'. They said that if it had deep scratches they would have refunded, but they don't refund light scratches, which was ofcourse the complete opposite of what the main manager said. Because we wanted a refund, we would have to wait for the main manager to come back on Thursday.

So yesterday, Thursday, we met the main manager. He said he couldn't find anything, and therefore couldn't refund, in short some of the arguments he used:

• The second TV was brand new
• You can't return the TV because it was a package purchase, you can't return the blu-ray player and stand as well
• You will have to pay a admin fee for the return
• I can't see the scratches
• Oh, the scratches seem to be only in one place
• I thought you meant that the scratches were deep, but not this faint
• You should have phoned me when you seen the scratches, not leave it for a few days
• Have you still got the packaging
• You can't say its not faulty, because the TV still works, scratches are not classified as faulty
• You can take it to small claims court, but you won't win

After half an hour of arguing and I saying "If you had given me the refund, I would have thought about buying another one from here, but because of all this, I don't feel like comming back here again. Eventually, he abrutly says "I'll give you a refund"

I will never, ever, ever, ever buy from Empire Direct again!!!!!!!!!!!!!!:o:o:o:T:T:T

Tozer

Main points (said without seeing the scratches).

Yes, they may make the TV faulty. It is irrelevant that the TV works.

No, you will not have to pay an admin fee if it is returned as faulty.

Packaging is irrelevant if it is faulty.

It is not for a store manager to determine who will win at Court but the Judge. It would be a very sad reflection if Empire Direct took it all of the way to Court.

Hope this helps.

bingo_bango

Little_John wrote: »

Send it back, they shouldnt be there and if your within a reasonable length of time you can return it under the distant selling regulations so no need to go in to why your returning it.

No, you can't.

Under DSR, you have 7 working days to return the item, with the first of those days being the day after delivery.

To return under DSR, you must not have used the item (it must be returned in the same condition you received it). OP seems to have obviously used it.

What he is complaining about is actually covered by Sale of Goods Act, not DSR. He is claiming that the tendency to scratch is caused by an inherent fault with the item. Under SOGA that may entitle him to return for refund/replacement.

Please don't mislead people if you aren't sure of the legislation. You could prejudice any sensible claim they may have.