My Rights To A Refund?

savemoney

There is a iso standard for dead pixels

http://www.engadget.com/2005/01/01/samsungs-zero-dead-pixel-policy/

savemoney

http://cms.hannsg.net/onweb.jsp?webno=3333333025

Hanns.G Limited Warranty

Hanns.G monitors are covered by 3/4/5 pixels policy and 3 years return to base warranty.

7. Dead pixels in LCD monitor do not become warranty issues unless they meet the 3/4/5 pixel policy prescribed by the
manufacturer.

DazDude

Thing is as I mentioned, Trading Standards told me my contract is with the shop as that is where I brought the monitor from, So I'm highly doubting I need have anything to do with the manufacturer, I'm not wanting a refund from them, just a replacement monitor free from defects such as the one I mentioned previous.

Norfolk_Jim

Trading standards are correct in that your contract is with the shop, you won't need to have any dealings with manufacturers. You'll need to research the comments about dead pixels given above though - I've no idea if a certain number of dead pixels is normal and acceptable.

advent1122

The shop is right.
1 dead pixel is not classed as faulty so you are not entitled to a refund or exchange. Surely tarding standards should have known this.
I would take them up on the offer to repair as you are unlikely to get anywhere by quoting trading standards, I know my rights etc..
You will just make them dig their heals in further.

Tozer

If they are offering to repair, then it is clear that they accept that it is faulty.

Sale of Goods Act requires goods to be of "satisfactory quality". This now expressly includes a requirement for the goods to be free from "minor defects".

I would push it if, as you say, it is noticeable.

Norfolk_Jim

advent1122 wrote: »

The shop is right.
1 dead pixel is not classed as faulty so you are not entitled to a refund or exchange. Surely tarding standards should have known this.
I would take them up on the offer to repair as you are unlikely to get anywhere by quoting trading standards, I know my rights etc..
You will just make them dig their heals in further.

I wouldn't expect Trading Standards to know the accepted norms/tolerances for high tech electronics, only the law, which gives you protection if your goods are faulty. New goods should be defect free. You might have to accept that a few pixels will die over a period of time, if that is the accepted norm for this kind of product.
If it spoils your view then 1 dead pixel is faulty, like one dead key on a keyboard or 1 dead feature on a camera or one tiny chip on a dinner plate thats hardly noticeable - New goods should be free of minor defects unless they are of such a nature that minor defects are the norm, e.g a larch lap fence panel.

deanos

Its not a dead pixel if its bright red, its a stuck pixel

RobertoMoir

advent1122 wrote: »

The shop is right.
1 dead pixel is not classed as faulty so you are not entitled to a refund or exchange. Surely tarding standards should have known this.

Hmmm, "not classed as faulty" by whom? It's only the manufacturers who say this, isn't it? And while I actually have some sympathy with the theory behind this with my techie hat on, I don't think it's been tested in law.

Isn't it a rather dangerous idea to let the manufacturer decide what is and what isn't classed as a fault? Could get messy if Hotpoint decide to classify washing machines that electrify their owners and tumble driers that burn the house down as working correctly.

Even with my techie head that has some sympathy with the manufacturers in theory, if a pixel is stuck on, as seems to be the case here, rather than just failed, and especially if it's in a noticeable area of the screen then it is very noticeable and clearly would interfere with someone's use of the product.

There's a great world of difference between a glowing red stuck on pixel in the middle of the screen and a couple of dead pixels in a corner somewhere.

advent1122 wrote: »

I would take them up on the offer to repair as you are unlikely to get anywhere by quoting trading standards, I know my rights etc..
You will just make them dig their heals in further.

You can't have it both ways. As someone else said, if they're offering a repair they've already accepted that the panel is faulty. Can't speak for others but I myself generally try to avoid fixing things that are actually working correctly already, but perhaps I'm just odd like that.

DazDude

the shop haven't offered me a repair, they have said to me I can bring it in for them to have a look at. At the moment though alot of the replies to this thread are leaving me confused as some people are suggesting that I won't be entitled to a refund or exchange and some people suggesting that I am. can someone clarify where I stand here?