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Not really a vent - anyone know about extra charges added to a service...
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stellastar_2
Posts: 51 Forumite
Basically we had a boiler installed and were then billed for extra charges not mentioned before or during installation and had they been mentioned we would have not gone with that option....
We've recently had a boiler installed and had someone home the whole time the installation was being carried out. We had a quotation beforehand and were told (in writing) that it was the actual final cost unless something unexpected came up during the installation they were unable to predict.
I was prepared for the possibility of need extra work/materials for leaking pipes as I had done my research and knew it was common going from one system to the other so that was fine.
However when the bill came through it also included and extra £250 for
" additional cost for moving boiler therefore requiring scaffold... original location of flue hole did not require scaffold"
Our old boiler was a baxi back boiler with flue through the chimney and the new boiler was to be fitted to the back or side wall in the kitchen corner, the guy who came round to do the survey had a look a the inside and outside of those walls and said it could go on either, they would sort that out when they actually came to install.
The quotation says "exact position for boiler to be determined on commencement of works"
On the first day of installation the Corgi guy asked which wall we wanted the boiler on, my boyfriend said the side wall and the guy said OK and carried on.
The second day I heard the Corgi guy on the phone tell the guy who was coming to drill the wall for the flue that since it was wet he may want to bring some scaffolding.
My issue is that we were given an option of two locations for the boiler, one costing and extra £250 but were not told one option would cost more, if we were told we would've said to put it on the back wall and not pay any extra.
I accept that it may well have cost them extra but I am not happy paying extra when we were not told, especially since we would have not gone for it knowing the cost.
I also take issue with hearing the guy say scaffolding should be used because it's wet and the invoice stating that the scaffolding was used because of the location of the flue.
I'm also not impressed by the finish of the job, in our kitchen there is a big square hole in the wall with the round flue pipe going though, I thought this would have been filled in or some sort of plastic collar put over the hole around the pipe? There is also a big chunk of wall that has been damaged and the plaster is hanging off, I accept little scuffs and scrapes but would've thought a larger damage like that should be repaired by the heating company. They also scraped a radiator on the toilet seat taking out a couple of big chunks from the lid.
The managed to knock a hole through to our neighbours hall and didn't tell us, the neighbour had to come down and let us know, when I said to the guy about repairing it it was clear he knew he'd done it and just not said. They did get someone round to repair it which was good but surely they should send someone to repair the damage in our flat?
And I almost forgot we were to have a radiator installed in the bathroom, says radiator on the quote (£180-£200) and when we booked the installation we were asked if it was a radiator or towel rail and were clear we wanted a radiator, but they installed a towel rail that gives off hardly any heat.
To be honest if it wasn't for the £250 I would've let the damage go and filled in the holes ourselves and accepted the towel rail but I just feel there are too many things I'm not happy about before parting with such a large sum of money.
I dont want to not pay them at all, can I pay the bill minus the £250 and costs of damage along with a letter stating what we dispute and that we would like to resolve it? I'm happy to pay in full minus £250 if they put right the damage/finish of the flue/wall.
We have spoken with them on the phone and they say they need to check with someone else who will call us back, couple of days later no call and another copy of the invoice comes through the door
We've recently had a boiler installed and had someone home the whole time the installation was being carried out. We had a quotation beforehand and were told (in writing) that it was the actual final cost unless something unexpected came up during the installation they were unable to predict.
I was prepared for the possibility of need extra work/materials for leaking pipes as I had done my research and knew it was common going from one system to the other so that was fine.
However when the bill came through it also included and extra £250 for
" additional cost for moving boiler therefore requiring scaffold... original location of flue hole did not require scaffold"
Our old boiler was a baxi back boiler with flue through the chimney and the new boiler was to be fitted to the back or side wall in the kitchen corner, the guy who came round to do the survey had a look a the inside and outside of those walls and said it could go on either, they would sort that out when they actually came to install.
The quotation says "exact position for boiler to be determined on commencement of works"
On the first day of installation the Corgi guy asked which wall we wanted the boiler on, my boyfriend said the side wall and the guy said OK and carried on.
The second day I heard the Corgi guy on the phone tell the guy who was coming to drill the wall for the flue that since it was wet he may want to bring some scaffolding.
My issue is that we were given an option of two locations for the boiler, one costing and extra £250 but were not told one option would cost more, if we were told we would've said to put it on the back wall and not pay any extra.
I accept that it may well have cost them extra but I am not happy paying extra when we were not told, especially since we would have not gone for it knowing the cost.
I also take issue with hearing the guy say scaffolding should be used because it's wet and the invoice stating that the scaffolding was used because of the location of the flue.
I'm also not impressed by the finish of the job, in our kitchen there is a big square hole in the wall with the round flue pipe going though, I thought this would have been filled in or some sort of plastic collar put over the hole around the pipe? There is also a big chunk of wall that has been damaged and the plaster is hanging off, I accept little scuffs and scrapes but would've thought a larger damage like that should be repaired by the heating company. They also scraped a radiator on the toilet seat taking out a couple of big chunks from the lid.
The managed to knock a hole through to our neighbours hall and didn't tell us, the neighbour had to come down and let us know, when I said to the guy about repairing it it was clear he knew he'd done it and just not said. They did get someone round to repair it which was good but surely they should send someone to repair the damage in our flat?
And I almost forgot we were to have a radiator installed in the bathroom, says radiator on the quote (£180-£200) and when we booked the installation we were asked if it was a radiator or towel rail and were clear we wanted a radiator, but they installed a towel rail that gives off hardly any heat.
To be honest if it wasn't for the £250 I would've let the damage go and filled in the holes ourselves and accepted the towel rail but I just feel there are too many things I'm not happy about before parting with such a large sum of money.
I dont want to not pay them at all, can I pay the bill minus the £250 and costs of damage along with a letter stating what we dispute and that we would like to resolve it? I'm happy to pay in full minus £250 if they put right the damage/finish of the flue/wall.
We have spoken with them on the phone and they say they need to check with someone else who will call us back, couple of days later no call and another copy of the invoice comes through the door
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