Card left in ATM

kevin

For those of you interested in the outcome: We had a letter today from the Halifax fraud unit saying their investigation was complete and they have refunded the full £200 to our account. They gave no details about the outcome, but it is good news for us and better than expected.

Thanks for everyone who offered advice.

Rikki

Thank you for letting us know the outcome. Its nice to hear a happy ending.

CopperPlate_2

Just read the update - deleted my post (too quick!) - good news! Esp from Halifax too!

Jay-Jay_4

ianian99 wrote:

bet they dont, do you think they have the time and resources to check the cctv footage every time someone loses something because really thats whats happened

:rolleyes:.... I have it on VERY good authority that they would and that they DO and that it would be the first line of enquiry if this was reported

kevin wrote:

For those of you interested in the outcome: We had a letter today from the Halifax fraud unit saying their investigation was complete and they have refunded the full £200 to our account. They gave no details about the outcome, but it is good news for us and better than expected.

I'm really pleased for you, bet your wife won't make that mistake again!

Ruby_Pudding

kevin wrote:

For those of you interested in the outcome: We had a letter today from the Halifax fraud unit saying their investigation was complete and they have refunded the full £200 to our account. They gave no details about the outcome, but it is good news for us and better than expected. Thanks for everyone who offered advice.

That's excellent news - and no doubt it's a huge weight off your minds too

tattooed_lady

That's a great outcome!

ianian99

Jay-Jay wrote:

:rolleyes:.... I have it on VERY good authority that they would and that they DO and that it would be the first line of enquiry if this was reported

come on then tell me the VERY good authority is then, I know for a fact that they dont bother checking cctv for minor crimes and sometimes even more serious crimes and I'm talking from personal experience of more that one instance.

Glad you got the refund kevin

kevin.philips

come on then tell me the VERY good authority is then, I know for a fact that they dont bother checking cctv for minor crimes and sometimes even more serious crimes and I'm talking from personal experience of more that one instance.

Dude, chill out no need to get like that, it appears you must live in an area where the authorities don't perform the functions of the job they are paid for, personally I'd move if the local security services didn't investigate such crucial evidence to a crime and I'd also report it to the chief constable as a very serious complaint - regardless of the seriousness of the crime, the Police like other are a public service and are obliged to investigate crimes.

CopperPlate_2

I have to say that the intransigience of some of the financial providers make it nigh on impossible to investigate some instances of ATM theft...never replying to calls, letters, requests for tapes, I could go on...so don't always beat the bobby when the theft doesn't get cleared or investigated to any degree. By the time some of our more esteemed financial institutions decide that they want the Police to actually investigate it the tapes have been wiped for weeks and all the evidence that could be got, is gone because they sat on their hands and debated about what they wanted to do.

denys

Looked here with some interest.

Really that sounded odd and lacking info.

Apart from the noise ATM makes, it also swallows your card back after dozen of beeps.

The criminal next in line should have known your PIN to be able to change it. I am not aware of any ATM which would allow changing PIN without re-entering the old one first. And if card is returned into the same branch explaining that it was found nearby it should not be cancelled, therefore PIN changed within reasonable time (certainly not within 10 minutes) to allow customer to come back for it.

Only £200… If it is not your withdrawal limit or what was left of it…

Card returned. Hard to imagine criminal not destroying the card after taking money, unless someone was watching, in which case he/she could not have taken money at the first place.

And the strangest part – Halifax returning money within 3 weeks.

Anyway eccentric criminals and extremely nice bank workers are pretty common nowadays…

It is good you have your money back.