edited 30 November -1 at 1:00AM in Broadband & Internet Access
1 reply 566 views
My mother is a member of Pipex and is on a 8mbit connection contract. 2 months ago it dropped to 472kbitps from 6.8 to 7.2 mbit average connection. Phoned Pipex and they denied all knowledge and eventually after 5 calls told us our line was the problem, BT came out and checked the line, they said it is running perfectly and its Pipex that dropped the speed at the server, phoned Pipex again, they denied all knowledge again, then told us that we could not get higher that 512kbit connection in our area and never could (???). Shame that as we live 100 meters from the exchange and as you see above the speed was fine before, they admitted a problem then, but ever since in any other calls they have denied any problem, we are both at the end of our tether as pipex are hateful to deal with, moving the goalposts all the time and only doing anything when MAC codes are mentioned. Their engineers are told not to phone before 5pm but always do, leaving messages that we could not be contacted, They are quick enough to take her money, but don't do anything in return. What can we reasonably do other than shout at them, which is the only option left?
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