Sky TV help

cmaj31

Please can somebody give me guidance on where I stand with the idiots at Sky.

Basically we signed up to Sky last October after being visited by 2 pushy salesmen. So no problems until around May when our signal started going now and agian this problem got progressivly worse until we lost all signal in June. When I checked the cable, I found that the installer had just thrown in over the roof leaving it free to move which eventually had worn through the cable, destroying it.

When we phoned Sky they said they would come and repair it but would charge us £60, I told them to 'go away' as it was their installer who did not install the cable properly so it was their fault the cable was damaged but they refused to repair it.

I told them that I took this to mean that they would not be providing me with the service I had paid for and that I wanted to cancel my subscription immediately. This they did without any fuss (supprisingly!).

Anyway just before christmas I got a letter from them and Wescot Credit for £34 for subscription charges. I have phoned both of them today and told them as I had received no service since June that I would not be paying. They told me that I was still bound by the 12 month contract and had to pay it and if i didn't pay they would take it to court.

I really don't see why I should pay for a service that I have not received. Please help!

copier_guy

you need to be talking to sky, Wescot are a debt collection agency and have no interest in you sky problems.

perhaps pay sky a pro rota amount till you resolve this, this may sound stupid but you dont want your credit rating damaged over something like this.

milliemonster

You should not have been asked to pay the £60 in the first instance as when you take out a new install, you get a years warranty, I would write a letter to Sky (rather than phoning) detailing what has happened which you should really have done at the time.

Ice_2

yep still under warranty so you pay nothing to them...as all parts are covered...I would ring sky and ask to speak to a supervisor and see if this can be sorted out...as technically you owe them nothing...if they are asking for 34 quid for the service you aresupposed to have watched...I would state to them what service would that be...as why should you pay for something you didn't get...get in touch with ofcom...report them for this...also get yourself down to your local CAB and see if they can give you any advice...or the consumers action group are very good...
ice...

cmaj31

Thanks everyone

Just one other question as the account had been passed to a collection agency, how do I go about telling them that the account is in dispute?

Inactive

Just write to them recorded delivery telling them.;)

cmaj31

Thanks again,

Hopefully the last question. Is it best to send it to the PO BOX address shown on their letters or to their address as registered with companies house?
http://www.companieshouse.gov.uk//index.shtml

Inactive

Personally I would send it to the P.O. address on their letters.

Good luck.

cmaj31

UPDATE

Oh this just gets better and better. I wrote a letter to Sky outlining the problems I've had and why I won't pay for a service I haven't received. The next day I get a letter of them thanking me for coming back and that my first bill will be £39!!!!!! What a bunch of idiots I hadn't spoken to them at all. Anyway I thought they'd get the message when they got my letter. I heard nothing until last week when they sent me another we're sorry you're leaving letter (How can I leave if I haven't joined???) with no acknowledgement of the letter I'd sent and in addition they're now asking me for a final bill of £74.
How can they be so stupid??? How can they sign me up to something I didn't ask for and How can they charge me for it??
Does anybody have an address to complain to or somebody high up in Sky who will actually look at my complaint.
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

furrybloke

Phone the customer services number 7 ask to be put through to Customer relations. DO not phone before 8am or after 8pm. You need the Scottish call centre not the offshored. Give them a call they are pretty good. Explain what happedend from the start. Lay it on thick that you loved having Sky & that this has spoilt it & see what they will do to resolve. It may take a few days.

Glad

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