Cancelling AOL

The_Boss

Anyone know how?

In december, I emailed them to cancel (cancel@aol.co.uk) and they obviously did nothing as I was billed for december and January.

I dont have a copy of the email I sent unfortunately.

Is this the correct email address to send to? If so, what info do they need? And can I dispute this payment with my credit card payment?

barron_2

The_Boss wrote:

Anyone know how?

In december, I emailed them to cancel (cancel@aol.co.uk) and they obviously did nothing as I was billed for december and January.

I dont have a copy of the email I sent unfortunately.

Is this the correct email address to send to? If so, what info do they need? And can I dispute this payment with my credit card payment?

BroadbandProvUK@Aol.com or 08703202020 or 08002006254 or 02073488000

I think they want 30 days notice.

Hope this helps https://www.saynoto0870.com

The_Boss

Cool. But is the email address correct? As I need to contest the fact they have charged me. I signed up to their dialup one month offer while I was waiting for broadband to be put in, so I think you only need to cancel before the offer expires. They have charged me for two extra months!

mhendo

Looking at the AOL Anytime free trial T&C's, there is no mention of that email address. You should have called 0870 320 2020 to cancel the service before the end of your first month online.


Under the ADSL T&C's the email address quoted is canceluk@aol.com (see under section What if I order AOL Broadband and then change my mind?).

aliyah

good luck with this!!

i tried for 9 months to cancel AOL as I had never been able to access it since the day it was set up!!! because the monthly £17.99 fee was an automated payment, I couldnt even cancel the this!

i called customer services, who, when i eventually got through, frequently cut me off. Whe I finally spoke to somebody, I had lost my sign up user name, and they made no attempt to help recover this or take alternative verification.

i emailed them numerous times too. Meanwhile, my otherwise unused bank account became overdrawn because of the £17.99 coming out each month and a £30 charge from Lloyds as there were no funds in the account! :eek:

i finally sent a letter to the complaints dept and received an offer of £96 compensation in 'full and final settlement' - i took this as was so glad to end the nightmare! :j

put your cancellation request in writing and address to the complaints department manager. i also sent my letter recorded delivery - this may have helped

good luck

SPONGIE_2

I made the big mistake of cancelling AOL by email as I was fed up with being put on hold and having to listen to rubbish music while I was waiting. I said in the email I was cancelling my subscription and expected an email in reply as I still had 2 weeks left of my monthly payment. Silly me!!! When I went to log on the next day I found a message waiting for me saying my account was no longer in use and to ring the Customer Services number. I did this and spoke to a rude and obnoxious man in India who told me that I shouldn't have emailed them - that I should have phoned them- that my account was now dead and he couldn't reinstate it because I had cancelled Broadband. So next I rang their Billing Dept. also in India but I was lucky this time and spoke to a nice lady who confirmed that I still had 2 weeks left, she put me back on line but on DSL not on Broadband.
The upshot of all this is I can't get a MAC and my contract will be finished with AOL in the next few days. So I won't be able to go to a new IP because I haven't got a MAC. It's a nightmare and I don't know what to do next!!

barron_2

The_Boss wrote:

Cool. But is the email address correct? As I need to contest the fact they have charged me. I signed up to their dialup one month offer while I was waiting for broadband to be put in, so I think you only need to cancel before the offer expires. They have charged me for two extra months!

Yes got it from their site this morning and it works emailed myself to make sure.If it were me email ,keep copy ,and send hard copy.or go on live help and tell them to ring you.
Or ring the 0207 number,tell them to transfer you.

Good Luck

rodthemod79

i have written god knows how many letters and tried to talk to aol by phone after i cancelled with them over 1 year ago as my phoneline was cut off. i had been with aol for 1yr and a half at the time. yet 6 months ago i recieved a letter from them telling me i owe them 105 pound??? i dont know where this amount came from as i paid by direct debit every month and on time? please can someone give me advice as i have been sent a letter from the debt agency they deal with demanding i pay this money!!

Corpusgeoff

Interesting thread, I though I had cancelled my AOL account in July 2008, I asked for a MAC Code, to move ISP's, told them I was cancelling, then in March this year I started to get letters, I phoned and went through everything, they confirmed the cancellation. Today I get a red letter from a debt collection agency.

After you request a MAC code, you MUST go back to AOL again and confirm your cancellation request. If you don't they think you have not cancelled the account.

Corpusgeoff

Nostromo

Similar happened to me I emailed to cancel no response so called them got my mac code that way.This was in Dec 08 then last week got a debt collection letter for £70 !
I emailed AOL and fair play got a quick response saying it was a mistake and that I owed them nothing.I forwarded the email to the debt collection agency and so far no further letters.