Help please just rec'd a message saying an item i sold 2 mths ago isn't working?

lilmissmup

Hi All,

I sold an xbox 360 game 2 months ago and the buyer has just sent me a message yesterday saying its not working.

It was definitely working when i sold it, i wouldn't have listed it otherwise.

I don't want too give them a refund, they said they have kept it for a Christmas present but how do i know its not just broken after 2 months or they have scratched it? If it was me i would have tested it when i got it anyway.

How do i politely tell them that i am not refunding them? I have just noticed they never left feedback so guess i am going to get a negative one now. :rolleyes:

lucid2008

They have either copied it or got bored of playing it.I would ignore them.

lilmissmup

I have been looking on eBay and it seems they cannot claim via Paypal for a refund as its been more than 45 days is this correct?

steviebabes

Yes 45 days from the date of payment is the limit so you are OK as far as a paypal claim goes. Its just whether you will accept it back as a gesture of goodwill.

lilmissmup

I am not refunding them as the item sold on 24th October and i feel they should have tested it before giving it to someone.

If they had told me ASAP after buying it then yes i would have refunded them.

It worked fine whilst we had it, it was only sold as my OH completed it.

steviebabes

Looks like your 60 days for receiving feedback are up too. I wouldn't just ignore them, write a friendly email pointing out the issues we have discussed here and suggest they might have a temperamental machine.

lilmissmup

Just sent them this.

Good Morning,

This item was sold on 24th October so i am afraid i will not be issuing a refund as i have no proof that the game hasn't been used or damaged in the time period since this date.

It was working upon purchase and when it was posted to you.

I feel that you should have tested the game upon delivery if it was to be given as a present, we then could have come to a mutual agreement upon return of the game to myself.

I would suggest you clean the disc with a soft cloth and perhaps try it in another Xbox?

Regards,
Dawn

Knock-off_Nigel_2

This seems fair to me.

Dont' give in!

lilmissmup

If they reply i will just tell them i am not entering into any more correspondence.

bluebell_lily

lilmissmup wrote: »

If they reply i will just tell them i am not entering into any more correspondence.

Not sure if relevant, but remember to block that person.

lilmissmup

Have had this reply.

Hi again the game could not be tested as my son did not have a xbox untill christmas As i said it was bought for a christmas gift you can check my feed back as i have just bought lots of xbox items for christmas so the game has only been test now thank you

What do i reply to that? Same as before?

EDIT: Just checked her feedback and shes brought one xbox game.