Extremely slow laptop please HELP!!

QT2006

Hi all,

Hope you all had a great christmas..I need some help, I recently found the charger for my laptop so now I am using it again after 2 years...however I am finding it is extremely slow!! I think there may be something on it, is there any program (that will not make it even slower) that I can use to figure out the problem.

Thanks in anticipation

QT x

thomas01155

This is all free to use
Try Malwarebytes Download install,update,quick scan and remove everything it finds http://www.malwarebytes.org/mbam.php

After Download and install CCleaner make sure your internet broswer is closed and press run cleaner http://www.ccleaner.com/download

[Deleted User]

I'd follow these steps:

1. Run Windows Update: http://windowsupdate.microsoft.com/
2. Run CCleaner: http://www.ccleaner.com
3. Run an anti-virus scan: http://www.free-av.com/
4. Run an anti-spyware scan: http://www.superantispyware.com/
5, Run an anti-malware scan: http://www.malwarebytes.org/
6. Check the VRAM settings i.e.:

- Click Start, then open the Control Panel.
- Click Performance and Maintenance, and then click System.
- Click the Advanced tab.
- Under Performance, click Settings.
- Click the Advanced tab.
- Under Virtual memory, click Change.
- Under Drive [Volume Label], click the drive that contains the paging file (virtual memory) settings that you want to change. In almost every case, this will be your C: drive.
- Click to select the "System managed size" option, then click Set.
- Click OK three times and restart your computer.

7. Go to Control Panel, then Add/Remove Programs and uninstall anything not needed.
8. Run a defrag: http://support.microsoft.com/kb/314848
9. Investigate msconfig: http://netsquirrel.com/msconfig/

aliEnRIK

After trying MALWAREBYTES and CLEANER that Tom posted above
Open ccleaner and at the top it will tell you the service pack your on as well as the version number
Can you please give me the information UNDER that? (RAM, CPU and GRAPHICS)

Download HIJACK THIS
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
SCAN and post the log here so we can see whats running

QT2006

Hey sorry for not getting back to any of you...the laptop crashed as I was trying to do some of your suggestions...I will now try and do what you said

QT

QT2006

Here is the hijack log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:06:57, on 27/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\blueyonder\PCguard\fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\DELL\AccessDirect\dadapp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\Program Files\Ulead Systems\Ulead Photo Explorer 7.0\Monitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\RALINK\RT2500 Wireless LAN Card\Installer\WINXP\RaConfig2500.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\SoftwareDistribution\Download\7684fcdc5c1747eb53ef3c2d202add11\update\update.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SoftwareDistribution\Download\70a6cc52b567da944b349ad8f3c6c2cb\update\update.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DgnWebIE - !!2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\Program Files\Dragon Systems\NaturallySpeaking\Program\web_ie.dll
O2 - BHO: Pop-Up Blocker BHO - !!3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\blueyonder\PCguard\pkR.dll
O2 - BHO: Form Filler BHO - !!56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\blueyonder\PCguard\FBHR.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [Ulead Memory Card Detector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 7.0\Monitor.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Office Fast Start.lnk = C:\MSOffice\Office\FASTBOOT.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: RaConfig2500.lnk = C:\Program Files\RALINK\RT2500 Wireless LAN Card\Installer\WINXP\RaConfig2500.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: VTAgentReboot.exe
O9 - Extra button: Researcher - !!9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: !!4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientInstall/10.20.0002/OCI/setup.exe
O16 - DPF: !!8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\blueyonder\PCguard\fws.exe
O23 - Service: hpdj - HP - C:\DOCUME~1\Natesha\LOCALS~1\Temp\hpdj.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
--
End of file - 7805 bytes

aliEnRIK

Did you run the Malwarebytes scan? if not can you do so. if you did can you please post the log.
can you please post CCLEANERS info I asked for?

As for the Hijack log. I cant see anything obvious (Though a couple of things might be dodgy)
I also notice your using PCGuard! This is generally regarded as a very poor anti virus program. (And therefore you MUST run a FULL malwarebytes scan to check for nasties).
get TASK MANAGER up and running. What are the 3 highest cpu usage statistics?(other than SYSTEM IDLE)

thomas01155

You need to install all the latest windows updates service pack 3 is out now. Uninstall Pc Guard on Add and Remove this can be found under the Control Panel on the start menu. Then install Antivir after http://www.free-av.com/en/products/1/avira_antivir_personal__free_antivirus.html
Update your java http://java.com/en/
and also make sure you have the lastest graphics card drivers for your Ati card http://ati.amd.com/support/driver.html

aliEnRIK

thomas01155 wrote: »

You need to install all the latest windows updates service pack 3 is out now. Uninstall Pc Guard on Add and Remove this can be found under the Control Panel on the start menu. Then install Antivir after http://www.free-av.com/en/products/1/avira_antivir_personal__free_antivirus.html
Update your java http://java.com/en/
and also make sure you have the lastest graphics card drivers for your Ati card http://ati.amd.com/support/driver.html

I completely agree with what youve put there Tom. But I didnt mention Service Pack 3 yet as IF the computer is running on the limits for xp (0.5 Gig RAM for example), SP3 will bring it to a crawl!
Thats why I asked for said info......

GunJack

in the running processes list was this:-

C:\WINDOWS\system32\DfrgNtfs.exe

is it running slow 'coz you have a defragger trying to work in the background ??

QT2006

The CC Cleaner said 'MS Windows XP Professional SP" Intel Pentium III Mobile CPU 1000Mhz 127MB RAM Mobility Radeon