Laptop wont work - Firewall settings

mark_steps

I use windows firewall and even when i hace switched it off, so its not dprotecting the pc, i have this message :

Windows cannot connect to the internet using http, https or ftp. This is probably caused by firewall settings on this computer.

Check the firewall settings for the http port 80, https port 443 and ftp port 21.

You might need to contact your internet provider etc etc etc...

Now i have no idea what to do...

PS Im on the house pc incase your wondering...

M4RKM

how does said house computer connect to the internet

mark_steps

i use a router. So router connects to modem and into pc.Used in one room, whilst the laptop uses wireless...

mark_steps

Anyone any thoughts i can try?

Browntoa

has it had Nortons or Macafee on in the past ?? maybe a failed uninstall

run the norton removal tool


http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

or

[FONT=Helvetica,Arial,sans-serif]Click on the following link to download the MCPR removal tool[/FONT]

[FONT=Helvetica,Arial,sans-serif]http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe[/FONT]

aliEnRIK

Like Browntoa says. What was the 'previous' firewall?

mark_steps

Had Tesco anti-virus. Removed it tho, all was properly removed tho.

Browntoa

still sounds like bits of it are still there, try re-installing it , reboot , then removing it again

edit , seems it's made by F-secure, try this uninstaller first

http://support.f-secure.com/enu/corporate/downloads/removeav.shtml

aliEnRIK

mark_steps wrote: »

Had Tesco anti-virus. Removed it tho, all was properly removed tho.

New one on me. Didnt even know they had software!
Im guessing that there was a fault in the removal somewhere and without fixing said fault, your going to be unable to connect to the net

Download HIJACK THIS
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
Burn to disc (or put on a USB flash card or whatever)
Transfer and install to the computer you cant get on the net with
SCAN and post the log here (Youll have to transfer back again ~ sorry)

abbo

I had the same problem. With mine, it worked when I went back to a restore point from November. However, once the windows updates came through, it introduced the problem again.

I got round this by going back to a restore point, then switched the auto updates off. I then tried various things (including the nortons removal tool mentioned here) and it now works when the auto updates are switched on. I'm not sure what fixed it though. It may have even been a subsequent windows update. Also try logging on in safe mode with networks turned on to see if that rules anything out.

PROLIANT

Can you send any traffic outside your LAN? Try and ping google;
Start > Run; type cmd in the box and at the command prompt type; ping 66.249.65.41
See if you get a response from the server, if so it looks like a DNS problem or possible port issue on your router.