Can Anyone Help Please?

aliEnRIK

Norbertsmum wrote: »

Thanks again, but part of the problem is that OH's pc won't connect to the internet so I can't update the malwarebytes.

I know

I said download the definiton file to YOUR computer and install it on the OTHER computer

Sagz_2

Sorry aliEnRik, and thank you for your patience!

I've put the Malwarebytes and downloaded updates onto the flashdrive. I don't know how to get Malwarebytes to update when it's on OH's pc - it just tries to go on-line to do it.

Browntoa

just run the update file ,its a standalone exe file theat updates the main MBAM program

Sagz_2

Maybe I'm being thick (highly probable) should this update file be called somehting like 'update' and end in '.exe'. If yes, it's not there.

aliEnRIK

Norbertsmum wrote: »

Maybe I'm being thick (highly probable) should this update file be called somehting like 'update' and end in '.exe'. If yes, it's not there.

Yes it should. The link I sent is an .exe file ONLY
http://www.gt500.org/malwarebytes/database.jsp
So you download said file to YOUR computer (Its called 'mbam-rules.exe')
Put it on the other (infected) computer and run the exe file. This will auto update Malwarebytes

Browntoa

Norbertsmum wrote: »

Thanks Browntoa.

There's still no internet access though did go through what you suggested. When entering the lines it said something about requiring 'elevation' so dunno what thats all about.

http://answers.yahoo.com/question/index?qid=20071126111421AAip1mt

this is virtually identical to most of the problem but we can't find the 'blocked files'. Any ideas?

Thanks!

To repair and reset the Windows Vista

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.

http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/comment-page-1/

Sagz_2

OK.... clicked your link and downloaded to flashdrive.

Swapped to OH's pc put fresh copy of malwarebytes on his desktop, put the newly downloaded mbam-rules.exe on his desktop (the new download took under a second to download on his pc? is that ok?).
Installed both (tiwce), his malwarebytes still gives the database version as the old one. What am I doing wrong?

Browntoa

try this alternate bit of software , as you are using Vista you just to download to the USB drive , copy to the infected PC and then run

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

you should download ComboFix from one of the following URLs:

• BleepingComputer.com
• ForoSpyware.com
• GeeksTogo.com

it will produce a log file when it has finished that you need to copy to the usb drive and post here for us to read if there is still no internet on the other PC ( we may not be able to fix this until the infection has gone, wait until we think its clean and then fix the LSP as I posted above in post 28 )

Sagz_2

Browntoa wrote: »

To repair and reset the Windows Vista

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.

http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/comment-page-1/

After doing this still no internet connection but Avast! is working again - it's scanning now. One small step of improvment! Thanks guys xxx

(off to download as directed)

Browntoa

i really think you need to run combifix