Cancelling Tiscali broadband mid contract

happytails

We have tiscali broadband and its a contract until May/June 2009. Is there any way of cancelling the package without having to pay for the months ahead we wont use?

We are moving back in with my parents who already have internet otherwise we would just transfer it over. Seems like a waste to have to pay for it when we wont be able to use it.

Any advice?

Sarah

esuhl

The best thing to do is read the contract to see what you have agreed to. I suspect that you have agreed to pay the monthly fee and won't have any way out, but maybe Tiscali will be kind enough to give you future credit - i.e. if you pay for 6 months access that you can't use, maybe they will give you 6 months free if you subsequently take out a contract with them.

I wouldn't hold your breath though - we decided to leave Tiscali after they said it was impossible to change the billing details for the account. Their customer service really is atrocious.

downright_mean_with_money

Speaking from experience you have two options here,

1. Don't change anything with tiscali, if it works don't break it because they don't know how too fix it when it goes wrong, awful customer service (and that's being polite). You could be lucky, after checking your contract (that has so many disclaimers in it it cannot be legal?) that some body takes pity and lets you off but don't believe a word of it, (billing issues, oversea's call staff not bothered!) which brings me nicely onto option 2!

2. Go ahead ask to have your connection cut off, or re-routed to your new address (obvioulsy not needed because your parents have a "working connection") and when they muck it up, because they will (!!!research this on the net!), you will have perfect justification to claim "breach of contract" under the supply of goods and service 1982. Write down every conversation, keep a diary of costs and get them to commit to dates (they won't stick to!) basically arm yourself with as much ammo against there ridiculous contract so you can stop using them without paying extra....

Good luck

PaulK_3

If the parents have ADSL already then telling Tiscali to move the connection will take the current working provider off the line, if and when Tiscali then muff it up you will have no ADSL at all, will need to cancel tiscali (which can take time as you will have to show you have used the correct processes to try and resolve the issue before canceling) and go back with another supplier...... not a good piece of advice I'm afraid.