Problems With Egg

ic

Well I've finally had a stock response, that they were "protecting me" - obviously not, as its clear here this happened to lots of people at the same time. The fool that responded even copied and pasted in another template email at the end of the first, and left in all the xxxxx markers where he was supposed to type in the specific details!

gbatey

I agree their customer service skills are shocking; I received an email which I wasn't sure was a spoof one or not and it says to report anything that looks dodgy. I rang them and wanted to know if they had sent an email to me (it wanted some info); spoke to a girl who in the end didn't say either way and she said I'll put you through to my supervisor. The supervisor then asked me if I was interested in a loan to clear my cc - erm what?! I asked her what this had to do with me ringing in with a poss spoof email and of course again not much of a reply. Hopeless!

vet8

I noticed fraudulent use on my Egg card and they sorted that for me quickly, but I also could not access any of my statements to check if there was any other fraud. It took two months!!!!! to get this sorted.

I sent about 15 e-mails and a formal letter, they gave me a customer complaint reference number, but no-one ever bothered to contact me as they said they would. What really got me was that I asked them to send me printed copies of the last two statements so I could check them carefully for fraud a.s.a.p. as they were taking for ever to fix it. These printed copies never arrived, they kept saying they would be here by the 4th of Dec, then they were in a printing queue etc etc .

In the end the statements worked again, but I received no contact saying they had sorted it and never got the printed statements they repeatedly assured me were coming.

I was very unimpressed.

CopperPlate_2

Having seen all of this it reminds me that I've never heard anything back from them about the fraud in January 08 that I reported. The betting firm that the bstrds used actually phoned me to welcome me to their site and I passed them all the information too - again still waiting to hear back from them as well. I shouldn't be surprised - they don't really have to come back to me and update me at all I suppose. It's just good customer relations I'd say to do it, even if it provides the victim with an update that there's nothing more being done with it (I'll resist the urge to use the word 'closure'...)

Gordon861

I got a 'snailmail' letter at the weekend saying they intend to respond to my complaint within 8 weeks and deal with the matter to my satisfaction. Another part of the letter asked me to log into my Egg account online and confirm they had my correct contact details.

So they have contacted me using my current contact details to ask me if those current details are correct. But if they were incorrect I wouldn't know they needed to confirm that they were (in)correct and therefore would they assume they are ?

Also they do this via 'snailmail' instead of a text, which they do anyways each week, or via email.