Watch out for v21 overcharging

raymondus

I have been a v21 customer for nearly a year. I was checking my email account for dates when money was taken from my account. interestingly, money was debited from my account 11 times in 8 months. When I rang v21 customer service, they immediately offered me two months free, without referring up to a suprerior. This leads me to suspect that this covert overcharging may be systematic - if it was a one off, why would they have agreed so quickly without referring it up the chain. Moral of the story - watch out for those billing cycles!

ShimSham

Since my woes with E7even I have been actively reading loads of ISP discussion forums. I came across these threads about V21 yesterday.
http://www.ispreview.co.uk/talk/showthread.php?t=20042

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=unhappiness&Number=1980272&Search=true&Forum=unhappiness&Words=v21&Match=Entire%20Phrase&Searchpage=0&Limit=25&Old=allposts&Main=1980272

codetown

V21 has a notorius wrong billing system.
It has made up payments and moved dates forward many many times. This is a very well known problem, which seems V21 does not want to solve. It is easier to refund a few customers that actually notice it rather than chage the system!