Amazon/Royal Mail Delivery!

Danyúl_II

Hi all.

Can anybody confirm that Amazon use Royal Mail to send their super saver delivery?

Had some packages delivered for Christmas this week that have simply been left on our door step - one of which was a £150 sat nav system..

Now the area I live has a lot of troublemakers living nearby, and leaving stuff on doorsteps is very risky, and not something we would like happening.

Why wasn't a card left through letter box to say item has been taken to depot?

Anybody know where the responsibility lies?

Thanks

Ivory_Tinkler

I think technically speaking the seller is responsible for getting the goods to you safely. However, I don't think they'd be very pleased to hear that your parcels are being left on your doorstep. I do know that Royal Mail are not supposed to do this. I would contact Royal Mail and lodge a complaint as it will continue to happen if you put up with it. If a parcel can't be delivered safely then the postie should leave a card and take it back to the depot for collection or you can have it redelivered.

Helix

Not all items will be sent using royal mail with super saver. A sat nav would have likely been sent by courier which would have either been City Link or Home Delivery Network. HDN have quite a reputation for just leaving items on the door step. The dispatch email you got should have which courier was used on it. If it was royal mail it would be quite obvoius from the package as it would have a 2 in a black box at the top for second class.

mustrum_ridcully

They use a variety of people. HDN as said are a nightmare as they don't provide contact details (or at least didn't when they delivered something to me last year) and automatically try to re-deliver.

custardy

you should check with amazon 1st who was delivering the item
have a look on the item label or upload a photo hear(minus address of course!) as they often show the carrier
ive orderd things together and all are split and sent by various carriers

fattyrae1

I had things delivered from Amazon yesterday and it was Citylink. I had to sign for the items. I am in N Irleland though, so maybe it is different in other areas.

If it happens again, take the parcels and then contact Amazon and say you didn't recieve them!!! OOOOh naughty:rotfl:

mcduff16

I`m sure you package was delivery by a courier and not royal mail.

Home delivery network just chucked my parcel over our back gate in the rain. They didn`t leave a note and we only found out it was there when our postman told us!

deanos

If you go into your account it tells you by what method its been sent, and if it was a courier it often has tracking information

Danyúl_II

Just checked my email confirmation and it says "shipped via Royal Mail".

I want to complain about this, because it has happened several times.

If this happens again I am going to ensure the said package gets 'stolen' - that'll teach them.

custardy

you should complain.items shouldnt be getting doorstepped
posties need to realise nowadays to do the job properly
you see by doorstepping the driver/postie can actually 'deliver' more items
thus local managers will turn a blind eye to this
there just wanting the items out of the office.
i used to do 'favours' for customers tucking packets in hidden places etc but now everything is p739'd(the red cards) and returned for collection

Ivory_Tinkler

Dany!l_II wrote: »

Just checked my email confirmation and it says "shipped via Royal Mail".

I want to complain about this, because it has happened several times.

If this happens again I am going to ensure the said package gets 'stolen' - that'll teach them.

But isn't that fraud?

It won't teach Amazon a lesson at all. They will continue to send goods by Royal Mail (because it is probably the cheapest option) and if the postie did the job properly there wouldn't be a problem so why should you swindle Amazon? Your issue is with Royal Mail - lodge a complaint with them and keep at them until this doorstepping issue stops. You could point out the problem to Amazon too and ask them to complain as well but pretending a parcel is stolen is wrong.