Bt or Talk talk phone and broadband??

jonnyb1978

Currently have BT phone paying way over the odds on an old tarriff. Pipex for my broadband and all calls go through pipex. It was 18185 but for reason over the last few months i havnt bothered. Anyway Pipex charged £15 broadband and £12 calls just last month alone. All in all with BT i paid about £120 a quarter so ive been looking anf found 2 decent options.

Get back onto 18181. £6.00 A Quarter and Bt option 1 £25 a month with wireless broadband 'n' technology. Quarterly bill should be no more than £85

OR

Talktalk employer offer
£30 one off connection
£10.50 a month for 12 months
then 6 months at £16.50

Average £14.00 a month plus 18185
Quarterly bill of £40 ish for fist 12 month and £55 6 months after.

Talk talk alot cheaper but believe their customer services is rubbish. Is it worth it the saving. Whats BT like?
The computer is on alot and needs a reliable connection without disconnecting all the time.Any advice welcome

Thanks in advance

Airwolf1

I've heard and experienced of Talk Talk - we'll leave that there.
I'm with Bt for broadband and just came to the end of my contract. I've now agreed a new contract at £7.33 for 12 months on option 1.

biggler

I have had a residential phone and broadband with Talk, talk and confusingly, 2 Carphone Warehouse/Talk Talk business lines at work ( actually a different company), plus Broadband via Pipex.

Everything has gone wrong, primarily with talk, talk, who I would not touch with a barge pole. Every time you try to change their wrong address details, change bank account, change company name, it goes wrong. Even if you double check everything with customer services in UK, the Indian call centre will have entered it wrong, despite spelling out every single letter for 15 minutes and then having the details confirmed in the UK. They mess up the billing with the bank and then cut you off automatically and there is nothing you can do about it.

Talk talk then passed me onto a debt collecting service for broadband on a phone line I had never asked for and never used, plus had never received a bill for. It went on and on for weeks until someone eventually dealt with it, weeks after I first asked. This sort of abuse is far too easy for crummy firms to fall back on.

So many things have gone wrong in the past 2 years, that it's too much to go through. Now after having emailed, faxed, phoned and sent a letter by recorded delivery, asking for release of MAC code for home broadband, there's no response and XLN broadband application has failed. This is after the CEO's office said they would supervise everything personally....incredible.

If you have a business try XLN telecom for phone/broadband, especially overseas calls which gets you a customer services manager, v.low rates, people in the uK who know their stuff and seem motivated. They reduced the migration charge of line back to BT ( Talk talk were one of the few that buys the line unfortunately ) to £70. That is cheap to get shut of that terrible company.

By the way Pipex are another relatively small company that have gone from a great, competent, personalised service, to chaos, now that Tiscali have taken them over. Stick with smaller companies for everything, wherever possible.

Sam7

I currently have Bt Broadband and Talk Talk Phone.

To be honest, there is no significant difference with my phone since switching from BT.

As for my Bt broadband, would give it 8/10.
Only let down really by the speed. Should get 8meg but because i'm "Further away from the exchange" my speed rarely goes above 4meg.(you must need to live next door to it to get 8meg !!)
Connection has always been fine.

Only my experiance and hope it helps.

jhp

Sam7 wrote: »

I currently have Bt Broadband and Talk Talk Phone.

To be honest, there is no significant difference with my phone since switching from BT.

As for my Bt broadband, would give it 8/10.
Only let down really by the speed. Should get 8meg but because i'm "Further away from the exchange" my speed rarely goes above 4meg.(you must need to live next door to it to get 8meg !!)
Connection has always been fine.

Only my experiance and hope it helps.

Is your phone line rental not still with BT ?

betsvigi

Last October, I decided to switch from Orange to Talk Talk to save money; big mistake. I'd had 'free' BB with Orange for 2 years but I needed to change the phone and they no longer do free BB. I've had Talk Talk line rental for a couple of years and they had been pestering me to have their BB and so I did. The day they took the service over it stopped working.

I'm not an unreasonable person, I understand that sometimes things go wrong but Talk Talk's customer service brings new meaning to the word diabolical. I spent literally hours on the phone waiting for someone to answer. When I did get through, I got passed from pillar to post, I never spoke to the same person twice. Dozens of calls and three utterly frustrating weeks later I still didn't have any BB and there was no sign that they had any idea why it wasn't working.

They kept telling me that it must be something at my end, maybe water in a wire (I kid you not) and that it would cost £140 to send an engineer out. Now I'm not unreasonable, but neither am I a gullible fool and I knew that the problem was theirs not mine. So, I cancelled within the 30 day period and went to BT. Because the line had to be transferred back to BT from Talk Talk I was without BB for over 5 weeks. I plugged in my BT router the day it went live and hey presto, it worked first time!

I have had to ring BTs customer service department because I was only getting 2mb of speed and it should have been closer to 6mb. I spoke to the same small team of people throughout, they rang me back when they said they would, answered the phone quickly and most importantly sorted the problem out. I now have my 6mb line. I know that I am paying more for BT, but it seems to me that you get what you pay for.

I'm sure that if your Talk Talk BB works then you will probably be fine, but if it doesn't, then my experience is, heaven help you because Talk Talk certainly won't.