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help please on internet connections...

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postingalwaysposting
postingalwaysposting Posts: 13,987 Forumite
in Broadband & internet access
i have just purchased a new pc and i am trying to use the internet through bt yahoo (seperate program to internet explorer) although it will not let me login - message pops up saying unable to connect to server please try later. It has all been loaded using the original cd and i have checked with bts status line and mine is fine....any ideas, at the mo i am using internet explorer ;)

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  • CIS
    CIS Posts: 12,260 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Try the help section on their website

    http://www.btopenworld.com/internet/help
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I wonder if your firewall is blocking it, do you have a firewall installed ?? Nortons or something similar ??
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  • postingalwaysposting
    postingalwaysposting Posts: 13,987 Forumite
    i have norton internet security...
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    is the Btyahoo software on the list that is allowed to access the internet ??
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  • tigermatt
    tigermatt Posts: 1,926 Forumite
    1,000 Posts Combo Breaker
    If you are using a router and have connected your new PC via the ethernet port, the BTYahoo software doesn't work... The software is intended for people who run their computer from the USB port of the router which creates unnecessary problems... :(

    I made this mistake when I got my first BTYahoo router... :)
  • postingalwaysposting
    postingalwaysposting Posts: 13,987 Forumite
    no tiger matt its working now on the ethernet, it was the norton stuff, i just said allow/yes to all the pop ups and its now working thanks browntoa :)

    edit: it worked on my lappy on the ethernet too for over 6 months (bt say use the ethernet too) and bt supplier the router :rolleyes: typical
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