Orange Broadband

seductivebarry

Hello everyone,

I wondered if you could give me some advice.

Ten days ago I phoned up Orange to take advantage of their free Broadband offer for people who have Orange mobile phones. I asked if I was in the area to have the free offer and was told yes I was.

I was told I'd have 6-8meg speed, 10GB capacity a month all for free. I'd also have to agree to Orange taking my phone calls which again was free and would mean free evening and weekend calls.

I was very pleased and told them to proceed. I went through a sign up procedure, which involved me choosing a username, password and prefix for my email address. I was asked if I agreed to go ahead, and by agreeing I would be agreeing to a minumum 18 month contract. I of course said please go ahead as I wanted the package.

I phoned up yesterday regarding the status because I was worried I'd heard nothing from them. Not recieved the router etc. I was told by the man that no application had been made and no account set up. Eh? I've signed up on a contract.

Put through to someone else who confirms this. And now, not only this, but if I want to go ahead I can no longer get the free package and have to pay for it.

Sorry, I tell the lady. I've agreed a contract and I am not paying for something that we've both agreed different terms on. If I agreed to pay £10 a month and phoned up later saying I would only be paying them £5 a month I'm sure they wouldn't be too happy.

I cannot believe I am in this situation as I even set up a username and password when signing up. I am now waiting for a supervisor to phone me regarding the problem.

Has anyone else experienced this? Does anyone have any advice?