not a happy abbey customer!

kanchhelskis

Dear people i opened the 8% home saver from abbey in november now 6.5%.

i asked mationwide to set up standing order but it failed and got sent back.

now went in town on monday as i got a abbey current account and ask them to set up this standing order for me a surprise suprise they havent set it up.

i need to make a payment in december else i get a 0.1 intrest rate.
shocking!

are abbey always this bad?

scott_lithgows

Yes is the simple answer

kanchhelskis

lol when i ask nationwide to set up a standing order they do it straight away, or i set it up its easy, it was hard to set up on abbeys website.thats why i asked them om monday, oh well town friday, this time be a bit more forcefull, cause im gonna get a rubbish rate if they dont set it up soon.

fullstop

Cant you set it up yourself on-line? solve a lot of problems.

kanchhelskis

ive tried mate, keeps coming up error when i put the amount in, i will try again tomorrow. this is why i went in branch, this is what they get payed for lol.

Just_landed

scott_lithgows wrote: »

Yes is the simple answer

agreed

PBA

kanchhelskis wrote: »

are abbey always this bad?

Intrigued by the problem. If the standing order from Nationwide got sent back it's because they didn't put the correct details on it, not Abbey's fault. If you asked them to set up a standing order in branch then it gets done within a week, and before the start date you've asked for (if that's sooner).

If you're worried the standing order won't go in just put 100 quid cash in, that'll make sure you get the full interest for December. Just make sure the standing order doesn't go through as well this month.

isofa

Just_landed wrote: »

agreed

Abbey are the most appalling company I've ever dealt with, myself nor my family would ever use them again, we closed all our accounts last year (or the year before), because of constantly poor service, rude counter staff in branches, simple mistakes repeated over and over again, and a truly upsetting experience for an elderly relative who lost her husband - unforgivable.

PJD

I'm ashamed to admit that had been banking with them from since I was a teenager, up until only about 2/3 years ago (i'm 33).

I had a similar experience to isofa, - I closed my accounts with them that I had at the time (current, ISA & savings) and I will never return.

MJS996

I've had problems with their telephone people, but in defence to the branches, the counter staff I have dealt with in the 3 branches I use regularly have all been excellent and I have no complaints whatsoever.

Reaper

In the Money section of the Sunday Times there is one of letters pages where the columist tries to help when people have difficulties with finances. She said she got more letters about problems with Abbey than any other bank or building society.